Alexander B.
I only received half of my order...
I only received half of my order...
CPPDiesel is listed under Auto Parts & Wheels.
CPPDiesel (cppdiesel.com) has 343 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Auto Parts & Wheels · Redmond, Washington
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Showing 108 reviews with 1 star · Clear filters
Alexander B.
I only received half of my order...
john B.
I paid for 2 day shipping, only to get an email stating it would be delayed because the part would be coming from the MFG. I called and was put on hold for 30 min, then I hung up because I was sick of listening to your annoying music loop. I would not recommend anyone purchase anything from you.
j. M.
I ordered a 49.00 part and payed for 2nd day shipping only to be told to part will be in more than 2 days. Never again will I do business with..
Response from CPPDieselNov 20, 2017
Mr Martinez. Back orders are out of our hands unfortunately and we do the best we can to keep parts on the shelf, but at times these issues happen. I apologize that the item was not available at the time of your order. We notified you immediately and did our best to get the issue resolved. If there is anything that you need in the future, I would like the opportunity to get you the discount to make up for the issues that you had on this order. Thanks, Jamie
Matt
Haven't received my product yet but initial experience is not good. Shipping pricing is absolutely outrageous compared to competitors. Paid $37 for a very small part, cost over $16 for the cheapest shipping option. Also, a full 24 hours later the part has not been put in the mail...
Kevin C.
You sold me the wrong part, told me to send it back for a credit, then declined my credit because it was a Cummins part! Seriously?! You're crooks!!! Your reply to my initial review stated a cursed and called you crooks. How untrue. At that time I had no idea you weren't going to take the part back. I'll eat the part you sold me, but buyers beware.....they don't stand behind their products and the phone tech support is inferior.
Response from CPPDieselOct 27, 2017
Kevin, You ordered the part, then returned the part knowing it was non-returnable. When the part arrived at CPP, we explained that the part could not be returned and you started cursing at our sales associate. We went out of our way to calm you down but you continued to yell. Calling us Crooks because we will not take back a non-returnable part is not fair. We have it listed clearly on our site that Cummins parts are non-returnable. Unfortunately this applies to all Cummins orders per manufacturer, not CPP!. Thanks
Joseph B.
Ordered cylinder head for my 6.7l cummins and they didn't give the freight company my phone number to contact me. So I drove 50 miles to pick it up. Then put it on and is leaking around the freeze plugs on the exhaust side. Plus there was a couple of freeze plugs missing I had to go buy some and put in it. What a joke. DO NOT BUY FROM CCP DIESEL.
Response from CPPDieselOct 10, 2017
Joseph, I'm sorry for the issues with your cylinder head. I wish there was a good answer, but since you purchased a aftermarket head, we must follow manufacturer policy. As I explained to you, the cylinder head needs to be sent back and we will gladly send you a replacement head. As far as the phone number, I have looked at the original order email that we sent our supplier and your phone number was on the invoice as well as our number here. I apologize that they did not reach you. Thanks, CPP
Jeff B.
I purchased some running boards for $577 about 4 days ago. That amount has already come out of my bank account. I get an email today saying that they are awaiting my payment of $696.22. I can’t quite understand the almost $120 price increase, but that is unacceptable. They will hear from me.
Response from CPPDieselOct 10, 2017
Jeff, As our shipping policy explains, anything shipping truck freight is not free shipping. We do ship all parts over $50 that fit UPS guidelines for ground shipping at no charge. Unfortunately due to the size of your item, it did not fit UPS Ground sizing and had to ship via truck freight. The $120 charge was the freight charge for shipping to your location. Thanks, Jamie
Ronnie L. T.
The absolute worst customer experience I've ever encountered. Early 2016 I ordered a "performance built" transmission and then shortly ordered additional parts for transfer case rebuild. Truck sat for 2 months waiting on parts even after multiple contacts, some never came. Transmission didn't make it one year with normal driving, no extreme loads and never abused, returned for repair and it has now been more than 3 months. More than a month they indicated it was ready to ship back, but for some reason they can't seem to ship it. I've now offered to come pick it up myself.