CPAP SpecialsReviews of cpapspecials.com

Response from CPAP SpecialsOct 14, 2024

We understand your frustration. Please note that we are an independent CPAP supplier based in the United States, as clearly stated on our website. We are not subsidiary group of any company. Our decision remains unchanged. Refund will be issued upon the receipt of the returned product in its original condition. Once we receive the machine, we will process your refund as outlined in our return policy. We never stole your money, we sent a completely working device. You changed your mind and you return it to a different address without informing us. We apologize for any inconvenience this may have caused and remain committed to providing excellent customer service.

Response from CPAP SpecialsOct 9, 2024

We greatly appreciate your trust and for purchasing your CPAP machine on our website. Please note that we supply a US model machine so in certain countries or regions, wireless connectivity may not be available as mentioned on our website. We have an alternative solution that will allow you to generate and view your CPAP reports effortlessly, for any issues regarding the features of the machine, we encourage that you email our support team so we can assist you further. Kindly email our team [email protected]

Response from CPAP SpecialsSep 24, 2024

We understand your disappointment regarding the delay in shipping and customs fees you encountered. We apologize for any inconvenience this caused. We want to clarify that we did everything in our power to ensure a smooth delivery. The initial delay was due to our thorough verification process to confirm your correct shipping address, as courier companies often cannot verify addresses in their systems. Please note that customs processes and import fees can vary significantly between countries and are unfortunately beyond our control. We strive to be transparent about this on our website, including our return and cancellation policies. While we regret that you had a less than ideal experience, we sincerely value your feedback. This experience will help us improve our processes and better serve our loyal customers. We wish you all the best in your CPAP journey.

Response from CPAP SpecialsApr 30, 2024

We sincerely apologize for the frustration you've experienced with your recent CPAP machine purchase. We understand your concerns and want to address them directly. Our primary goal is to make CPAP therapy accessible to everyone at a more affordable price point. We offer authentic US CPAP machines at competitive prices, allowing more people to benefit from CPAP treatment. We aim for transparency and we have disclosed on our website that wireless or MyAir is limited due to regional restrictions. This will require workarounds for international users and we have suggested the use of SD card and a 3rd party software to access your CPAP data. We have offered guidance on using this app , which is also a common practice for many CPAP users worldwide. In fact you can find it many online CPAP communities. We're proud that many customers find these programs effective and appreciate the cost savings they provide. We understand your concerns about the timekeeping and hose leakage issues. Unfortunately, as an online supplier, we can't perform machine calibration directly. However, just like our other customers, we offered instructional video links to assist you. Additionally, we suggested consulting your local CPAP doctor or technician is a readily available option for calibration and setup assistance. Moving forward, we want to ensure you have a successful CPAP experience, we'd be happy to connect you with resources or third-party software recommendations that might better suit your needs.

Response from CPAP SpecialsOct 26, 2023

We're genuinely sorry for the delay you experienced, and we appreciate your patience. We understand that waiting for your order for almost 3 months is frustrating, and we apologize for any inconvenience this may have caused. We've taken your feedback seriously and have addressed the issue. We've sent you a replacement for your order, and you confirmed receiving it so we already closed this case. We kindly request that you consider updating your review to reflect this resolution. Every business encounters hiccups from time to time, and we are no exception. Your feedback helps us learn and grow, and we are committed to improving our services to ensure a better experience for our customers in the future. Thank you for giving us the opportunity to make this right, and we hope you'll give us another chance.