CPAP SpecialsReviews of cpapspecials.com

Response from CPAP SpecialsFeb 19, 2026

Thank you for your feedback, and we sincerely apologize for the delay and lack of clear communication regarding your order. At the time of your purchase, our warehouse team was in the process of transitioning to a new location. This unfortunately affected processing times and the timely release of shipments, which led to the delay you experienced. We also acknowledge that we could have provided clearer and more transparent updates during this time, and we truly appreciate your patience. If there’s anything further we can assist you with, please don’t hesitate to reach out.

Response from CPAP SpecialsFeb 18, 2026

Thank you for your feedback, and we’re sorry to hear about the frustration with the delivery delay. We understand how disappointing that experience can be. We’d like to clarify that the mask is sold separately, and this is outlined in the product description and inclusions on the listing. We also appreciate you taking the time to speak with us so we could explain this directly. If you still need assistance selecting a compatible mask, we’d be happy to help.

Response from CPAP SpecialsFeb 9, 2026

Thank you for sharing your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify. As clearly stated on our website prior to purchase, we sell U.S.-model devices. These machines are authentic ResMed products, but certain features such as app connectivity or cellular functionality may be limited outside the United States due to regional network and manufacturer restrictions. Import duties and taxes are also determined by the destination country and are beyond our control. Our team references these disclosures not to dismiss concerns, but to ensure transparency and accuracy. We encourage customers to review compatibility details before ordering and to contact us in advance if they have questions, we’re always happy to help assess suitability. We regret that this purchase did not meet your expectations and take all feedback seriously as we continue improving how information is presented and supported.

Response from CPAP SpecialsFeb 6, 2026

Thank you for your feedback. We’re sorry for the frustration and want to clarify that the machine you received is genuine and not a knock-off. As stated on our website, we sell U.S.-model CPAP machines, which may have limited app connectivity outside the U.S. due to regional network restrictions. The product listing notes the U.S.-style plug, and the device supports 100–240V with a simple plug adapter for international use. Please contact [email protected] so we can review your case and help further.

Response from CPAP SpecialsFeb 4, 2026

We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. At this time, we do not carry replacement cushions or complete full-face mask systems in size XL on our website. However, XL cushions for most full-face masks are available through third-party marketplaces such as Amazon and are compatible with the corresponding mask frame. If you’d like help confirming which XL cushion works with your current mask or need additional guidance, please feel free to email us and we’ll be happy to assist.

Response from CPAP SpecialsFeb 3, 2026

We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. This is certainly not the experience we want any customer to have. Sensitivity to odors and materials can vary from person to person, and we take concerns like this seriously. Please email [email protected] with your order number and the machine’s serial number so our support team can review this further and assist you with next steps. Thank you for bringing this to our attention.

Response from CPAP SpecialsJan 31, 2026

Thank you for your feedback. We’re sorry for any confusion regarding import taxes or customs duties. For non-U.S. orders, import taxes, VAT, or customs duties may be applied by the destination country. This information is clearly stated on each product page under Non-U.S. Customers and also outlined in our Shipping Policy, noting that customs duties/VAT/GST/taxes are the responsibility of the buyer and vary by country, which is why we’re unable to quote these fees in advance. These charges are assessed by local customs authorities and are not collected or controlled by us. If you have any questions, our support team is always happy to assist.

Response from CPAP SpecialsJan 28, 2026

We understand how frustrating it can be to receive an item that was ordered by mistake, and we appreciate your willingness to cover the return shipping. However, we’re unable to accept returns or exchanges for used or opened CPAP accessories. For health and sanitation reasons, once an accessory has been opened, it cannot be resold or redistributed. As previously mentioned, the water chamber is considered an accessory, and according to our return policy, accessories are non-returnable once the packaging has been opened, regardless of usage. We truly appreciate your understanding. If you need help selecting the correct item moving forward, we’d be happy to assist to ensure the right product is ordered next time.