CPAP SpecialsReviews of cpapspecials.com

Response from CPAP SpecialsSep 9, 2026

Hi, thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the condition of the machine. We’d like to clarify that this product was sold as a Certified Open Box AirSense 11, not as a brand-new or unused machine. As stated on our product listing, open-box machines may have existing usage hours. Each machine is inspected, fully tested, hygienically cleaned, and certified by a technician before being shipped. It also includes a new water chamber and a 3-month warranty. We understand that the usage may have been more than you expected. However, existing usage hours are an expected part of purchasing an open-box machine and are disclosed in the product listing. We appreciate your understanding and hope this clarification helps. Thank you.

Response from CPAP SpecialsSep 8, 2026

Thank you for sharing your experience. We’re sorry to hear about the difficulties you encountered with customs and the import process. As outlined in our International Customs Duty/VAT/GST Policy, customs duties, VAT/GST, taxes, and any import-related fees are the responsibility of the buyer and vary depending on the destination country. We recommend contacting your local customs department in advance to confirm the required import documents and regulations. Please note that cancellations or refund requests resulting from unpaid customs duties/taxes or inability to provide required import documentation are not accepted. We are also not liable for orders held or delayed by destination-country customs due to clearance issues, local regulations, bureaucracy, or missing documentation. While we are happy to provide any documentation available from our side, the buyer is responsible for completing the destination country's import requirements. We understand this situation was frustrating, and we appreciate your understanding of our international shipping policy.

Response from CPAP SpecialsSep 6, 2026

We're really sorry for the delay — we know how frustrating that wait can be. Please reach out to our support team at [email protected] with your order details so we can check on the status and get things moving. We appreciate your patience!"

Response from CPAP SpecialsSep 6, 2026

We're very sorry to hear about this experience — this falls far short of what we want for our customers. Please reach out to our support team at [email protected] with your order number so we can locate your payment and get your order resolved as quickly as possible. We take this seriously and want to make it right.

Response from CPAP SpecialsMar 8, 2026

Thank you for sharing your feedback. We’re sorry to hear about your experience. We were unable to find any email from you requesting support, but we would be happy to help troubleshoot the issues you mentioned, including pressure settings and dryness concerns. Please feel free to contact our support team at [email protected] , and we’ll do our best to assist you.

Response from CPAP SpecialsMar 2, 2026

We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. This is certainly not the experience we want any customer to have. We take concerns like this very seriously and would like the opportunity to review your situation in detail. Please email [email protected] with your order number and the machine’s serial number so our support team can investigate further and assist you with next steps. Thank you for bringing this to our attention.

Response from CPAP SpecialsFeb 27, 2026

Thank you for bringing this to our attention, and we’re very sorry for the frustration this has caused. Our warehouse team is currently working on this with the carrier. We only became aware of the issue today when you called, and we sincerely apologize for the delay in identifying it. Please rest assured that we are actively investigating the situation with UPS, and we will keep you updated as soon as we receive more information. All updates will be sent to you via email. We truly appreciate your patience, and we’re committed to resolving this for you as quickly as possible.

Response from CPAP SpecialsFeb 23, 2026

We’re sorry to hear about your experience and appreciate your feedback. Our customer service team is always available to answer any questions before ordering, and we encourage reaching out immediately if there are concerns. If you need further assistance, you can contact us directly at [email protected].