CPAPdirect.comReviews of cpapdirect.com

4.81,078 reviews
Pharmacy & Medicine
900 SW Fifth Ave, Ste 1825, Portland, Oregon

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CPAPdirect.com

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About CPAPdirect.com

At CPAP Direct our mission is to bring you the newest and best selection of CPAP machines, masks and equipment on the market. We strive to deliver you the best products available for sleep issues at the most cost effective prices, not limited by insurance barriers.

CPAPdirect.com (cpapdirect.com) has 1,078 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Website: cpapdirect.com
Category: Pharmacy & Medicine
Location: Portland, Oregon
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 6% of reviews.
Latest: Most recent review: July 2023.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CPAPdirect.com reviews

1,078 approved reviews, newest moderated first

William
Apr 1, 2021
Easy to order with no delays in…
Easy to order with no delays in shipping.
Johnny L. S.
Apr 1, 2021
Beware when ordering, no return option available
This was my first and will be my last order. I was told my order hadn't gone through so I reordered only to have both orders accepted. There was no option to cancel one order, nor was any option nor instructions for return when items arrived. I'm stuck with the same item twice with no way to return. I am then being forced to open an account I don't want to post this review.
Response from CPAPdirect.comApr 1, 2021
Hi Johnny - I'm really sorry about this. I do see that you placed two orders about 3 minutes apart. Perhaps the Order Confirmation page was not presented to you due to a glitch in Paypal or our system (which I will look into). In the meantime, I will refund you in full for one of the orders. You should see that refund shortly. As for an account, it is not required that you open an account. Some like to do that so when they log in, they can check out faster. But again, it's not required.
Don E.
Mar 28, 2021
The instructions are very confusing
The instructions are very confusing, my cpap has a built in humidifier so it took me some time to realize NOT to follow the instructions for humidifier! Cut the hose off! I’m still not sure if it’s ok to run the soclean with water in my cpap reservoir? ResMed AirSense 10 Your book also says I need an adapter for my unit yet I didn’t need one??? Seems the directions could be scaled way back and made simple? Otherwise I’d give it a 5 star!
Response from CPAPdirect.comMar 30, 2021
Hi Don - Thank you for the review. I have to agree with you, those instructions that come with that product leave a lot to be desired. We've requested the vendor to update/upgrade those repeatedly.
John P.
Mar 28, 2021
Prompt response
Prompt response, timely delivery, reasonable pricing.
anthony L.
Mar 28, 2021
Great product
Great product
Frances R.
Mar 27, 2021
Best price for someone on the budget…
Best price for someone on the budget and works great. I sleep as comfortable for someone who has to wear a mask.
frank R.
Mar 27, 2021
Can’t get a good seal
Can’t get a good seal
Response from CPAPdirect.comMar 29, 2021
Hi Frank - we are sorry you are unable to get a good seal on the product. If you reach out to our [email protected] team, we can see what we might be able to do for you.
Margarette
Mar 25, 2021
Arrived faster than promised
Arrived faster than promised. Well packaged, no worries.

CPAPdirect.comReviews of cpapdirect.com

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Beware when ordering, no return option available

The instructions are very confusing

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Can’t get a good seal

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About these reviews

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Easy to order with no delays in…

Beware when ordering, no return option available

The instructions are very confusing

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Great product

Best price for someone on the budget…

Can’t get a good seal

Arrived faster than promised