CozzyhomesReviews of cozzyhomes.com

Bought two blankets from them and when I received them I couldn't believe how thin they were for how much they cost. I requested to return the items but was offered a 30% discount coupon off my next purchase instead. I asked again to return the items again and they countered with $21.40 refund. I declined that and requested to return the items for a full refund. I was within their 30 day return policy and they denied me returning the items once again. Put a claim in with PayPal and they denied it because the items were not damaged. I WILL NEVER BUY ANYTHING FROM THEM AGAIN!

I put an item in my cart and some of my information (name and email) automatically filled when I clicked in the contact information boxes. However, I did not order the product and closed off the page. I immediately began receiving multiple emails each day from Cozzyhomes about returning to their site and shopping with them. I've never been spammed before from browsing a site. I have "unsubscribed" and still received two emails this afternoon. In this day and age I was concerned that their products do not include any customer reviews (at least the ones I was looking at). This confirms my strange feeling about the company

DO NOT BUY ANYTHING FROM THEM. YOU'LL NEVER SEE THE ITEM YOU PURCHASED. YOU'VE BEEN WARNED.

I had the worst experience here trying to order a simple full size duvet cover for my daughter's room. They clearly made the thing the wrong size, it was not a twin size NOR a full size cover! They didn't believe me and make me send pictures twice of it on a bed, showing the measuring tape of the dimensions, etc. It clearly WAS NOT THE FULL SIZE one! They refused to do anything. Offered a 30% refund for an item they messed up. Claiming it was because they would need the item shipped back to Hong Kong. BUYER BEWARE: Do not order anything from them! They do not stand behind their product and/or their mistakes! I'm still waiting and emailing every single day for a Supervisor's name and number. It's unacceptable, to not refund my full money on an order they screwed up.

UGLY!! We ordered - Basketball Shape Pattern YW2201582CL Quilt Bed Set. In the picture it looks like a teal blue. When we received the product the chevron pattern has the teal blue we were expecting but the rest of what matches that color in the photo is an emerald or forest green. It does not at all match the blue. Their customer service department was not at all helpful. Do not order from this company.

This is a very misleading company. They advertise pictures of items that are not even close to what the send. They write details in small don't so you will oversea it. They advertise customer satisfaction but refuse to accept a return. The quality of what the do send is complete garbage compared to what they charge you for. Not to mention they did not even send to the correct address and it took almost a month before they even shipped the item. Extremely disappointed. Don't use this company. They should be shut down.

I do not recommend working with this company out of Hong Kong. The picture quality on the duvet was blurry and the king size literally only makes it to the edge of the bed instead of hanging over. They said they would only refund 15% of my money. When I pressed them they said they would give a full refund if I mailed it back to Hong Kong which is cost $100. It took 3 weeks to get the product. I can not afford to spend another $100 to ship back in hopes of maybe someday getting my refund. They said due to critical levels of coronavirus they do not have reps they trust in the u.s. to be sure they get there product back. Yet we are supposed to trust them. Stay far away from this company unless you live in Hong Kong!

Stay far away from this company, I would give zero stars but had to give one to get to a space to write review. They post bogus pics of products made by other companies and then state there is nothing they can do even though they also state 100% customer satisfaction. Delivery took over three weeks. The most horrible shopping experience I have encountered And if you can believe it my response from Richard was exactly the same as what is posted to another customer who was dissatisfied and left a review. Well then again I can believe it. Real customer service right? So apparently it’s what they do. Stay far far away. Misleading pics of merchandise and you have no recourse as they will not refund or exchange. Hand your money out on a street corner to people who need it instead of sending it to cozzyhomes.