cozymaid.comReviews of cozymaid.com

I bought a gift of one year of cleaning for my elderly mother, however, the company has failed multiple times to fulfill the scheduled appointments. People accept the cleaning assignments then no-show, show and leave early, never cancel and do not communicate. If Cozy Maids is in this for a quick buck that will happen, however, if they are looking for longevity they will need to up their game and quality of hires.

Overcharged for visit. HORRIBLE (non-existent) Customer Service!!!

4/4 Bought a Groupon for a maid service from Cozy Maid. 4/12 service was scheduled to happen. The "service" was horrible! I paid for 6 hours, the girl left after 1hr. She didn't bring any cleaning supplies (which is Clearly stated in the contract she would bring her own supplies). I put out every cleaning product I had and supplied with vacuum and Broom. She was late, she was rude and brought "a friend" without even asking for permission or any notice. She left after an hour and said she was going to buy cleaning supplies... she never came back, didn't clean at all (on her phone the whole time), and then had the nerve to text me "yo house is nasty ". Rude!!!! This is not a professional service and I blame Groupon for offering the service and charging me, and the company Cozy Maid for hiring and sending someone so rude and unprofessional my house. I have contacted both groupon and Cozy Maid and both are giving me the run around. Cozy offered credits toward my next housecleaning. I refused and said I would NEVER use their company again! I asked for a full refund from both Cozy and groupon and have NOT gotten acceptable resolution. That Maid (Maleah) should be fired!