Cox CommunicationsReviews of cox.net

As anyone can see by the ratings Cox is one of the worst companies to get support from, their customer service stinks! They have tried to automate phone calls and have offshored their live support, we all know how inconsistent that can be! They hire contractors as technicians which have no access to the Cox support systems so they make service calls without knowing why they are at your house, what a joke! This company has grown due to a monopoly of service area which means they didn't have to be the best because they are your only choice is their designated areas. Well thankfully that is coming to an end, new internet provider choices are coming online and we already have new content provider choices so soon this BS can come to an end! I can't wait, after the service issue I am dealing with and the abortion of errors committed by Cox wasting, wasting hours of my time I tried to escalate to their loyalty department. There I got some arrogant jerk named Justus who basically said well sometimes these things happen and I can't do anything for you, if your service is down you have to wait. So I asked for his manager and he put me on hold and left me there more than 15min without coming back. These guys are F-ing aholes who seem to have no clue that NOBODY I tell about Cox thinks they are a great company. They also don't seem to care if we leave so I say look for other new options and leave them!

I started a business about 5 years ago and ordered cox business. I can't seem to get out of it. I have closed the business and moved to another house. I told them the business is closed but they forced me to keep the service. I just now found out they have an auto-renew clause in their contract so now I am renewed again. I am paying over twice the amount I would be paying if I had Cox home, for a slower internet connection. Sure i should have read small print on the auto-renew but I missed it. Watch out for this company. Any place I can leave a review online of Cox, I will be doing so.

Cox is the worst! I haven't had internet in a month & calling them for a month to let them know i don't have service, they give me the run around telling me there is an outage in my area....for a whole month!? And when i ask for a credit, guess what happened....you guessed it!! They ran me around again. Why pay $85 for internet when i can go to my mobile privider & get it for half price. Bye cox!

DO NOT USE COX COMMUNICATIONS for your home TV cable service! In my opinion their return equipment service option is not reliable and they are difficult to work with. I moved in February and followed their lousy return process for equipment using UPS. I brought my equipment in, the counter person at UPS scanned the device, gave me a receipt and I was on my way. Then weeks later, I started receiving phone calls telling me to return the equipment or face a fee of $150. I explained over and over that I returned the device and provided the UPS tracking number showing receipt at their AZ return center that was signed for by “Aragon”. Each time they would say, ok we will notate the account as equipment received. Despite communicating the UPS number, this continued on as I saw I had a balance due of $150 on my closed account! I called in to Cox to find out what the issue is and why they would not recognize my return. Now they say that the device number they had on file for my Contour box was not returned. A tracer was put on it and I had to wait a week to find out that they continue to say I did not return the contour box. They cannot tell me what was returned by me, based on the scan of the equipment that UPS did and that “Aragon” signed for. They just continue to repeat that I owe $150 for the box and that I am now going to collections if I don’t pay their extortion equipment fee. I have perfect credit, have no reason to keep their box, and will probably have to pay their extortion fee in order to settle this! I was a customer for 7 years and never had a late payment. I have to guess that a mistake was made by Cox when the box was originally sent to me since the equipment serial number does not match what they have on file. I even contacted UPS and they confirmed they scan the equipment to get the number, and do not manually enter it. Please think carefully about choosing these clowns 🤡 for your home TV Services. You use the return service they provide, then they will say it wasn’t the equipment you had, but cant tell you what you returned! Tell your friends as well. Now I am setting up service at my new home, I absolutely will not use Cox after this horrible experience where I am being held hostage regarding an equipment return I absolutely did according to their instructions.

Cox is the worst internet, cable, and phone service. I've been lied to, my bill goes up without my acknowledgment. When I communicate via chat or phone call no one seems to know what's going on Cox constantly offers promotions and offers. a two-year agreement but doesn't bother honoring it. I strongly believe Cox should be investigated by the BBB. Customer service needs to learn about respect when it comes to customers.

My internet is always going down. Last week I was without internet for at least three days while they were repairing the lines. Since the repairs were completed, my internet has all but stopped working. Of course to come out and fix it, I'm supposed to pay them. I'll cancel my service before I do that.

Today we lost our internet connection and our cable television service which led me to call Cox for help. What I got was a sales pitch to upgrade my service without any help or sign that the phone agent cared that we had no service. It was truly the worst demonstration of customer care I have ever seen.

Worst service provider EVER