Cox CommunicationsReviews of cox.net

This company is horrible there is no empathy no understanding just money hungry greedy sorry people from top to bottom. The store in my house has some of the rudest employees I've ever seen in my life the customer service that you get on the phone or in chat our English second language in a call center in some foreign land taking calls that are too complicated at issues for their skill level in mastery of the English language. Multiple charges in one month and contribute you rock your card so that they can't make those charges they will then restrict your account so that you're forced to go in store to pay or give them all of your bank account information so that they can make ACH withdrawals whenever they like if I can't trust you with the debit card why am I going to trust you with my checking or savings account. So I guess it doesn't means nothing now I have to traipse my butt down to the store every month for

I went to pay my Cox Internet bill and it was nearly $15 more than normal. I had to call, schedule a callback, and wait 1 1/2 hours to speak to someone. They called me back, and agreed that my account should be lower, but they couldn’t figure out why. They gave me a credit to lower it to the proper amount. Then they tell me to have a “good day!”. I was a bit grumpy by then. I greatly dislike when they talk down to me. Rude. Then I pay my bill online. I immediately get more emails that I’ve changed my name to Donna T***, from March of this year. It’s October 2024. “Hi, Donna T***, did you change your email?” My name isn’t Donna T***. Good grief! The emails immediately kept coming to Donna for a late payment credit. My $86.22 comes across as $50, in another email. But my WFB got it correctly. I call back! They again tell me thanks for calling to resolve this. Yes, wish I didn’t have to. He says “It was good on his end”, just not my experience. (Doesn’t my experience matter?) Clogging up my emails. I said the website technical support must have drunk baboons working their shift today. WATCH YOUR ONLINE PURCHASE TRANSACTIONS and your BOGUS EMAILS.

Horrible service provided by incompetent people at every level. All for the pleasure of a higher cost for less service than their competitors. Tried to get out of the contract in the first two weeks and it's a $2400 termination fee. Thanks Cox Anti-Business!

Very expensive bills, your stuck in a contract.

Cox Communications is a direct portal to Hell and once they have their hooks in you…believe you cannot extricate yourself from their greedy claws. I have been a customer for decades, bundled with TV, phone & internet service spending literally thousands of dollars annually. Over these decades, every time we experienced a “problem” with their service…they send some technician over to replace cable. Look at the photos, my house has 50 miles of coaxial hanging off it…literally! The workmanship and shortcuts taken are abysmal. So last year when I was planning to replace my roof and fascia, they sent a guy out who said we could rip out all the cable hanging off the house (and inside cable too) and run a single short line into the house and run everything off WIFI…no charge. It would take an hour or two at most. However, it rained constantly that Fall season and our project had to be postponed. So I contact them today to schedule this and now they tell me the want $100.00 for the work. Now maybe I’m just in a mood or maybe Cox has become ridiculously greedy but this bovine excrement FEE just infuriated me to my core and compelled me to choose to remove Cox from my life. Their service has been problematic all along anyway, regular outages and shutting off service cuz we missed a payment date by a week. See what should be their logo in the attached pics. Cox Communications sets the Customer Care bar so low…you need a backhoe to find it. So I am now cutting the cord, ripping all their cable (that hangs like thick spaghetti) off my home and getting a competitors service and television apps (which I use more & more anyway (cuz there’s nothing good on Cox TV ever) and the savings will more than pay for the change. If you don’t have sufficient grief in your life…Cox is there to provide it. If you wish to remove grief, cut the Cox cord like me. They do not deserve any customer loyalty. They do not care about being loyal to those stupid enough to stick with them despite their miserable service, dumb policies, poor workmanship, outages and added fees. Cox sucks. If they sucked any harder, they would create a black hole and drag all of humanity into oblivion.

Worst company in the state. Consistent downgrades of service, if your service isn’t outright out. Do not do business with this company.

If I could give a zero, I sure would our service has been out for about 24 hours and no information on when it’s really going to be restored. I keep getting a text message at 9:12. It’ll be turned on last night one turn on got another one Stating that it will be on at 1:12 AM still not on. We have had frequent outages in this area since I’ve moved out here and it really sucks when you depend on it you have nothing to rely on. Unfortunately, there’s not much other options out here. This service sucks.

I have up to 16 outages a month and dealing with them is has been a painful experience , there tech people are polite and accommodating but they cant find the answers , so they blame the " smart" sysytem of tvs instead of cox shortage issues in 89012 if you live is this zip code find another way. the building that is going up on the mountains is our problem just like verizon use to be . now verizon built another tower in our association parking lot and has made a difference. I have been working of late with a "Tammy " and she says at cox she is as high as goes and treats me like a liar and with no respect. Shame on you Cox