Cox CommunicationsReviews of cox.net

If I could give negative stars I would. Cox is a horrible company as the 1.4/5.0 rating here on Trust Pilot (and others) indicates. My phone calls with Cox dropped very frequently and the company could not figure out why, would not provide a refund later on, and just abandoned the situation without reaching out to its telecom partners or even the Geek Squad to resolve. I dumped Cox, asked them to never contact me again including ads, they did, I got the Attorney General on them until these amateurs finally stopped. Now I heard that Cox wants to merge with Charter Communications. Charter should back out immediately and the government should not allow this merger. Let Cox go out of business and another company pick up their scraps for cheap. Cox has no business being in business and THIS MERGER SHOULD NEVER HAPPEN imo.

I’m just tired of their lies! I paid for every single month. They’re always charging me more. I’m tired of it. I’m tired of it so go ahead and disconnect me all the way there’s no way I’m paying $250 to get Internet

UPDATE! THEY ARE A BUNCH OF LIARS AS WELL! THEY WILL CLAIM YOUR RATE WILL NOT N GO UP FOR 3 YEARS BUT THAT IS A LIE. MY SERVICE JUST INCREASED $15 FOR NEXT MONTHS SERVICE. HOW ARE THESE CROOKS ALLOWED TO GET AWAY WITH THIS KIND OF CRAP?! FALSE ADVERTISEMENT!!!!!!!!!! I SMELL LAWSUITS This company is an absolute dumpster fire. Their prices are definition of gouging. The service is less than to be desired. Why would anyone want to sign up for their atrocious cell service when they can't get their internet stable?! They will nickle and dime you for EVERY LITTLE THING. Their prices change TOO often and it always goes up! This company deserves to burn to the ground.

You guys are awful. Back in November I was promised a 200$ gift card I did everything in the timely manner and did everything correctly. Been working for months to get this gift card as promised and I couldn’t get anything to work when I’d go to coxrewards. I seriously called every single week to get this situated. They denied my claim Saying I didn’t do it in the cut off time frame which is complete lie because I’ve literally called every single week to try and get help. This company is horrible. Hints the reason why they have 1 stars on like everything. I pray these people go out of business for how they treat their regular customers.

WHATEVER YO DO, DON'T SIGN UP WITH COX!!! They moved ALL their billing support over to India so there is NO WAY to get a US representative. I just wasted over an hour first waiting for an incompetent agent to join a chat, then they kept telling me to give them a few minutes to review my account (almost a half hour) then told me that she couldn't do anything about my billing issue that I had explained to her VERY clearly in the very beginning. She told me that I had to be transferred to their "loyalty" department. Now I'm waiting 90 minutes for this mysterious person from the fictional "loyalty" department to join the chat. Luckily, my neighborhood was wired for fiber optic service from Frontier about 6 months ago. Time to dump Cox after 40 years!!!!

My experience with Cox business has truly been THE WORST utility experience of my life. Outage after outage and substandard quality. My phones, internet, cable and cox would typically go out for sometimes days at a time, usually several days a month. My business lost tens of thousands in revenue as a result. Very poor customer service also. I switched to Verizon and YouTube tv and couldn’t be happier. AVOID COX!

Absolutely terrible customer service and disservice against seniors. I recently "cut the cord" as they say and dropped TV service due to ridiculously high prices and continued interrupted service. As soon as I did this, my internet plan with them jumped for $60/month to $105/month. I found a plan on "Cox Online" for 69.99/month for 12 months for 500gbps for 12 months. They refused to honor it.

I have been with Cox close to 26 years now. Was just informed the cost has gone up once again my service has not changed. I did not add or delete anything. I simply cannot afford to pay close to $3,000 per year. I called to see about promotions and there were none. No discounts for seniors period. The service is not up to par. We continue to get messages about an app not working; the movie stations simply just rotate the same movies month after month. Another issue is the movies that were free on Prime/ Starz, HBO are now not. They have moved them over to Netflix for a price. This to me is SO UNFARE. I am not even talking about newer movies. Most are 20 years old +. This to me is unethical. Cox simply does not appreciate their clients. When there is a severe outage there are no credits given to the consumer. It is very much one-sided. I am seriously considering ending my service with cox.