Cox CommunicationsReviews of cox.net

DO NOT USE COX COMMUNICATIONS!!! Their customer "service" is anything but. I am handling my elderly mother's financial and medical affairs, as her partner just passed away. After providing significant documentation for Cox, and spending literally 5 hours on the phone with several Cox representatives, they will not help me to change the password to get access to the account. I am an authorized user, with my phone and email on the account. They spoke to my mother 4 times. They called the number on the Cox account 8 times. Because I could not provide the Cox PIN and because the security question that my mother's dead partner set up could not be answered, they will not allow access to the account. They want my 86 year old bed-bound mother to walk into a Cox store, or for me to drive 2 hours to take a selfie to send in. I could provide her drivers license, her verbal ok, credit cards, and many other forms of ID. They are HORRIBLE!!!! NO OTHER COMPANY has been as heartless and difficult in this time of family crisis and mourning.

Cox has shown absolute unprofessionalism in their handling of my case. Despite multiple complaints submitted to BBB, FCC, and more, they still refuse to resolve my issue or communicate properly. Their conduct makes it impossible for me to ever use or recommend them again. If someone asks—tell them: don’t use Cox Communications, they exploit and abandon their customers. I feel disrespected and emotionally mistreated.

Once, along time ago Cox was a great company. You went into the stores and were greeted and the rep would immediately look up your plan and see if they could get you on a better cheaper plan and they did. Then they became the same as the other cable companies. I was literally told to stop complaining and just accept the high cost that kept getting higher every couple of months! They had us forced into the excrementally bad tv-internet-landline phone plan -that no one wants! Landline phone!!!! I dropped that and within months they found ways to creep the price back up! I called them went through their subhuman excuse for customer service and ended by canceling tv. Again the continued to raise rates now for just internet. While providing less and less. So I took the verizon 5 year plan for Fios and received free router, free extender, MOCA adapter, $50 xbox gift card, $200 target gift card and some more stuff. Free install too. Paying only $65 a month! I called cox and cancelled and they didn't even care. they were like ok, bye. Not even trying to convince you to stay the reps knew how bad it was. Now cox has terrible 3 year plans that again don't compare to the verizon plans. I absolutely hate cox and their ripoff company. I hope they sink sooner than later.

they charge $50/month for unlimited data on top of a 1.25 tb data cap on every internet plan. its 2025 and theres absolutely zero reason for data caps. cox would still make money even without the unlimited data extortion fee

Poor unprofessional service we had a storm call cox and they was just rude told me to get another carrier and I will do just that the nerve of people

I would give cox caple in Ocala Florida minus stars if I could. After multiple multiple calls, technicians coming and finding over and over again noise on the line, and paying for a 2G connection that barely delivered 25% of that speed to my modem, I gave up. I paid a full internet bill of 180$, and canceled my services, they say I never canceled and continued to charge me for my services. Now I have a 332$ bill in collection from this ass hatt company telling me that they provided "a" service. Stay away from these criminals, they only steel your money.

PREFER 0 STARS: Switched to Cox Mobile 05/2025. Purchased a Samsung Galaxy S25+ where I was to pay $8.00 a month for 2 years and they would pay $46.00 (financed through Citizens Pay). Well, I have never been able to get Voicemail on my phone ... I have been through 3 levels of tech support and spent 2 hours at the Cox store yesterday to no avail ... they have no idea what is wrong, or how to fix it. Doing research myself, I believe that the issue is with the eSim card that they use. They say they cannot revert to an actual Sim card because the phone has already gotten an eSim and they refuse to replace the phone. They say they finance in house now so can do nothing about the money owed to Citizen's Pay. I am a senior citizen ... I NEED VOICEMAIL as hospitals and doctors offices do not do text messaging (especially hospitals). I am totally between a rock and a hard place here with Cox Communications saying ... sorry, but there is nothing we can do.

For a big company I would say one star is too good with no explanation of problems I've had with them and the outrageous amount they charge should be very reliable but just the opposite