Cox CommunicationsReviews of cox.net

Cox services is the worst. They take advantage of the elderly and laugh at them when they have valid complaints. They will blow them off and not hear them out. This is the most outrageous company I have had the experience of dealing with. They have no clue how to treat anyone.

While Cox Communications' tagline, 'Cox, always a step ahead,' sets high expectations, the reality of their recent mobile venture is a stark contrast. After three years, they're a step behind, a fact that can be frustrating and costly for both existing and potential customers. This stark reality should serve as a warning to potential and new customers considering a move to Cox Mobile. The truth is that Cox is not ahead with its new mobile service; it is, in fact, miles behind in both customer service and support. From the moment you pick up the phone or walk into one of their mismanaged and poorly rated Cox Solutions Stores, you'll realize just how far behind Cox actually is. If I were to bet on Cox's chance for success, I'd first examine their two prior failures in the late 1990s and again in 2011, when they suddenly withdrew from the cellular market. In both cases, Cox left their beleaguered mobile customers to deal with the costly fallout from their failed attempts, which should make anyone wary of switching to Cox Mobile. And here's why. The agents selling Cox Mobile Services are seriously undertrained. These [mainly] offshore, barely English-speaking, contracted workers will make promises and statements they cannot maintain or keep. They won't follow through or return calls, leaving you with costly contract(s) that made no sense when they groped to answer your simple questions. Then, they will vanish, never to be heard from again. Do not try calling the Cox lines you used when you started or attempted to start your service, because all you will get is Filipino, Salvadoran, Panamanian, and Mexican mumbo-jumbo from people who are more likely to hang up on you than to answer your questions. And United States-based Cox employees will [purposely] never be able to track down Tom, Denise, and Hillary, based in Panama, El Salvador, Mexico, or the Philippines. So the promises made can not be proven or verified unless you record your conversations, as I do. Unfortunately, Cox management is also flawed in its training and unable to address your issues, just as the offshore team that sold you in the first place. The Loyalty, aka Retention Department, will also be unable to help you, primarily because they're located offshore and have little or no authority. Should you be as tenacious as I am? In which case, you will end up with Cox Escalation, located throughout the U.S. Unfortunately, these people, who have been tasked with [limited] power to resolve your problem, are either inadequately trained or don't have the brain power to comprehend the impact of a single disgruntled customer. As I learned in business early on, one unhappy customer will tell as many as 10 potential customers (and so on) not to use a particular company or service. In contrast, a satisfied customer will refer only three new customers. Cox's lack of understanding should leave potential customers unsure about its ability to address concerns, further increasing their uncertainty. From the misinformation and lack of follow-up to the unfulfilled promises, the "go elsewhere" attitude of Cox's Escalation Department, and finally the insults you will receive from people tasked to correct it all, what was once a well-run, consumer-friendly company has now developed a 'take-it-or-leave-it' attitude. The shift in Cox's attitude is a warning to new and potential customers who feel disregarded and unimportant in Cox's third attempt at the mobile market. My recommendation: Stay away from Cox Mobile Services, or face the same issues that have wasted over two weeks of my time and hundreds of my dollars. These issues included lies by offshore sales agents, a lack of promised follow-up by those who made the promises and their seniors, and a shift in management's take-it-or-leave-it attitude. Cox is always two steps behind.

The worst service on market they charge a monthly fee for their router no matter how old it is. Been dealing with daily outages. When you try to receive help in their online service it tells you you are connected. You pay ridiculous amounts for a service that's spotty 60% of the time. I'm waiting for fiber optic line that being laid now. I will never use cox again. They refused to come and rehang their lines that fell from a storm. The neighbor called them for weeks trying to get them out. Their line is still laying down in my yard 2 months later. They have never shown up!

This review is for my Cox experience in setting up internet for my elderly parent, and Casa Grande, AZ store #211. Ordered up some internet service with mom on the other line, she is moving cross-country near to me. Wanted the wifi ready upon her arrival. We called, went through the process, and paid. Was told to go to the store to get the equipment. The whole process of setting up and taking our payment was quick, and seamless. Then the fun began. When I arrived at the Casa Grande Cox Store 211, Store Manager Jessica informs me that they will not give me the equipment, or talk to me about equipment, as I'm not on the account. I told her that I was on the account, and just told to come get it, but she doesn't let me finish, cuts me off, and she says "not happening you're not the main account holder". When I respond with what they told me on the phone, Steven the assistant manager cuts me off and starts loudly telling me they're not releasing it no matter what the rep said, and if 'I have a problem he'll gladly give me his card'. Brazen, disrespectful. How do you get into management level and not be able to communicate decently with a customer? I didn't get to finish, or explain. No care for my issue, just get out of their face they already got mom's money so it's no concern of theirs. I went back home and spent another hour with the supervisor and my mother on the phone, because it takes 45 minutes just to get to the first person that can't help you, then get transferred to #2, so that you can start explaining all over again. She ASSURES me everything is set, and to go get the equipment. The store of course hasn't gotten the memo even though the rep called, and they will not release the equipment AGAIN. she even argues with the phone rep, she's just not going to release it to anyone but my mother who's across the country, despite me being on the account. HERE'S THE COX SOLUTION- send the modem to my mom in Indiana, then have her travel with it here, down the street from me in Arizona. DUMB. So instead, they are mailing it to her unoccupied house here, hoping it doesn't get pirated from the porch, and I have to drive out and check for it because they will not even mail it to my home despite me being on the account. Store manager Jessica got a better demeanor after seeing the totality of the issue, but still worked hard to make sure that I didn't get the equipment we paid for, and argued with the Cox phone rep. What a clown show, Cox policy doesn't even agree with Cox policy. Assistant manager Steven was a not-participant in attempting to solve this, he seemed more comfortable getting loud with me and showing me that he wasn't going to help. The Cox store policy is not in line with the Cox Corporate policy, and as a result a full day of my vacation plus 80 dollars is out the window. I want to assure all that this is the experience I always have with cox, and is the reason that they lost my cable business. I only use them for wifi, and even then you are guaranteed to need to call them frequently. When you call, you can throw at least three hours out the window. Cox only cares about you dollars, and once they have them, they disregard the 'provide service' portion of the agreement. And they don't feel that they need to provide polite, expedient service for that money. Their cable contracts are always gimmicked, you have to call almost monthly because one promotion or another is always expiring which makes your bill jump. And unless you're willing to put in 5 hours (really 5 hours, not exaggerating), your bill will do nothing but climb. They're very aggressive with getting dollars, but can't solve the simplest of problems. The tier 2 supervisors are decent, but whoever you talk to first will know nothing, and fix nothing. If there were any other option for internet here, I would use it. This is a horrid company, with horrid customer service, untrained and rude front-end store staff, and incompetent, rude, disrespectful managers. These sharks only care about your money.

So about 6 months ago, cox said they were moving email accounts to everyday.mail. what a scam! not only moving it to there but also charging a fee of $42+ dollars a year. well GUESS WHAT I discovered. My original e-mail still works just fine. i had both i-cons on my menu bar and they both worked even though Everyday was extremely slow. My Thunderbird works perfectly, no annoying adds or crap. I was removing the annoying McPhee pop ups that everyone hates. I deleted a optional Browser, secondary Chrome that i had. Walla! it's gone. completely!!!!!! I do have an ADBLOCKERPLUS to protect against all those annoying ads. works wonderfully. after i did this, i noticed the everyday icon was gone. what a scam. these people should be arrested and locked up until they pay all the restitution back to clients. you should be ashamed of yourselves! Unfortunately cox has moved e-mail accounts to other e-mail providers, and i suspect they have done to others as me. BIG DOLLAR SCAM here! Id give them a big 0 if i could. I want my money back!

Just read the other reviews. This is crap. IF there was ANY other real choice I would dump Cox in a second. I am paying for a GIG connections and am getting 30 mgb. I spent an hour arguing with chat to get a phone number so I could talk to a person. Then when I asked for compensation they transferred me to a dead line. Yep this is worth the 110 a month. There is no proactive maintenance on their infrastructure. The online tech said the in home amp needed to be disconnected........I dont have an in home amp. So now here I get to sit for the rest of Saturday and hope a Tech can help and if not today I have to be home tomorrow so they can maybe show up. Find a different service provider.

Cox is expensive, slow, and has terrible support. For years, a house of mine has had Cox TV and Internet. In all of that time, the internet speeds are rarely even close to what I pay for. The TV packages are ridiculous in both price and content. Want support? Good luck. Cox phone support is truly the worst on this planet. The only help is to schedule a technician who takes weeks to come out. I could go on and on, but the service is not something I would ever recommend to anyone. Why not try another company? Because there is none outside a satellite company with DSL speeds and insane data caps.

As a small business owner, I’ve been really disappointed with Cox Communications. Their services and policies do not seem to take the needs of small businesses into account. Instead of working with us to find flexible, affordable solutions, it feels like everything is designed for large-scale accounts. Customer support has been frustrating — long wait times, little understanding of small business challenges, and no real willingness to tailor services to what we actually need. The lack of transparency in billing has also made planning and budgeting unnecessarily difficult. It’s disheartening that a company of this size doesn’t recognize the value of supporting small businesses in their communities. Reliable, affordable internet and fair business practices should be a given, not something we have to fight for. Until Cox makes changes, I cannot recommend them to other small business owners.