Cox CommunicationsReviews of cox.net

Wi-Fi Internet only works in the same room as the router. These routers must be at least 15 years old. Extenders not offered. Tv only works if hooked up to said router because WIFI can’t reach to other room. Forget if you wanna watch TV in your bedroom or any other room in the house. And our house is small 1700 square feet. The people they send to “fix” stuff are probably most incompetent people I’ve ever dealt with. They have no idea what they’re doing. Cable goes out constantly. And they charge $100s for this garbage.

Cox has the worst customer service and internet quality!

2/16/26 I was cut off by a COX van whose driver continued to straddle two lanes in front of me, poking along at a snail’s pace and nearly causing a wreck in the vicinity of Hampton Roads, VA. Understand that it is not okay to use surveillance technology to dig into my private life to advertise immediately after I canceled equally slovenly Breezeline/Cogeco disservice. The only people allowed to stingray a phone or wiretap are law enforcement with active warrants. Your blatant ad campaign using company vehicles is evident however I am not interested in withstanding more highway robbery from a different bunch of sorry con artists. Thanks to your careless employee I now have two 1080p dash cams on order. :) The stalkers involved should be arrested and convicted.

Unable to sign in to pay bill or manage account because Cox attached an old phone number to my current account despite my providing a new number. Can't verify with a number I no longer have.

Wanted to different internet service so ordered panoramic. Box got here and spent hours on the app trying to set it up, the app froze but eventually I got through to someone. They reset the box they sent me and eventually told me that they needed to send a tech out and it would cost me $100 or $10 more per month! So they are charging me extra because their trash doesn't work. I told them out of principle that I would not pay them more and that I wanted to return it. They would not send me a call tag so now I have to drive the garbage they sent me 25 minutes up the road to return it and then try to get a refund for what they have already charged me. So mad.

If you can avoid using Cox as your cable provider, do so! The cable box constantly malfunctions, the customer service is terrible, and they actually charge you $75 just to come and look at what is wrong with your box instead of apologizing and solving the problem. Before I had Cox, I never had such consistent trouble with cable and internet. Truly a terrible service with issues that are chronic

76 minutes on the phone and treated like a dog performing tricks for their amusement, jump, fetch, roll over, bark on command to suit their algorithms and poor quality, exploited and clueless offshore tropical low wages slum workers. Usual marketing gimmicks of 5 different prices by reciting a unpublished magic code and ratcheting price after 12 months (cya later - thank goodness for 5G upgrades and getting rid of these dinosaurs and streaming in the internet). Their business model is bad and their service even worse. As typical, arrogant Board and CEO lining their already swollen pockets where nobody is minding the shop and their customers hate them (look at their 1 star score) !! And they don't care, until 5G eats them alive. They can't even be bothered to refute this. Naturally pickup up of a modem by someone other than a bedridden 94 year old is "not an option at this time" with characteristic corporate ossification and heartlessness. Still, XFINITY is 100x worse, truly awful, even if they were free I would never use them, that is straight up psychic abuse and extreme frustration that is never worth it

The customer service agents on the online chat are just there to sale. Total waste of time. They don't even bother to read. I wish I had another option besides this awful company. I am looking forward to the day when I figure out another option. It is amazing that this is the best we can do in this area.