Cox CommunicationsReviews of cox.net

My experience with Cox was extremely frustrating and far more complicated than it should have been. When I canceled my internet service, my mobile service was also canceled in error without any notice. This left me without service and forced me to spend hours working between Cox and another carrier just to restore access and transfer my number. During the process, I also experienced incorrect account information and delays that made porting my number more difficult than necessary. The biggest issue was how difficult it was to actually complete a cancellation. Despite clearly and repeatedly requesting that all services be canceled, I was met with delays and repeated retention offers instead of action. It took over four hours and multiple interactions to get confirmation that my account would finally be closed. At a minimum, Cox needs to clearly explain how bundled services are affected when canceling, ensure services are not canceled or changed without notice, respect direct cancellation requests without repeated sales pressure, and provide accurate account and porting information the first time. Losing service unexpectedly and then struggling to cancel properly is not an acceptable customer experience.

The WiFi they provide is awful they can’t keep getting away with this all they do is sit in their offices and use ai not a good way to do business with your costumers internet service like you have to wait until next day hell I whould want it done today NOT TOMORROW

This is the worst customer service I’ve seen possibly in my entire life. Absurdly ridiculous representatives.

Cox is the most unreliable and frustrating service provider I’ve dealt with. I pay $301 a month, and what I get is unstable internet, constant micro‑drops, and cable fees that climb for no reason. One customer service rep promised to lower my bill — documented it — and then the next person claimed there was “no record of that conversation.” That alone tells you everything about their internal consistency. And when I reached the so‑called Loyalty Team, they offered nothing. No solutions, no adjustments, just the line that I had already received “all the credits they could apply,” even though I was disconnected from multiple customer calls during a Cox‑confirmed outage. Their job is supposedly retention, but they take no action. Multiple Cox techs have told me I’m at the end of the line, which means I’m the first to feel every signal issue. Cox knows this and still refuses to address the underlying problem. Support is a loop of scripted denials, reboot instructions, and zero accountability. For the price I’m paying, this level of service — and the lack of honesty — is unacceptable. If you rely on your internet for work, look anywhere else.

Their customer service is abysmal, when internet goes down because of them they do nothing to remedy it and will arbitrarily shut off your connection.

I switched my internet provider from AT&T to Cox about 5 weeks ago. BIG MISTAKE. I have had nothing but problems since switching. Their App is very buggy. Constant service interruptions. Their tech support folks are absolutely useless. Fortunately, i have an engineering background Nd have been able to resolve the issues on my own. Anyway, after 5 weeks i could not take it anymore and just switched back to AT&,T.

Very frustrated with Cox Internet. My son went online to get a plan. Was verified on line for "Go even faster plan @ 500Mbps" My son called in to verify what he got. The representative confirmed a plan of $85 per month and all my son needed to do was go pick up the router at the Cox store. No problem. We get to the store. He's told $150 for the same plan AND that he has to bundle his phone service as well to get the $150 plan..? WTF? This is not what we were told by the representative or online. And NOWHERE on the website states the price is with a bundled plan. So Cox is a liar just as much as all the other IP's are. This is such a BIG lie to get there thinking $85 and then all of a sudden it's $150. Plus you got to add your phone. RIDICULOUS! This is why I went away from Cox many moons ago and it really sucks that they're one of the ones that we only have an option to use for gaming. Cox has the monopoly on Internet services. So we're going to wait it out with Verizon because as I found out as well if you've seen my other review on AT&T..?, they suck as well too because their Sales/representative lied to me about their All-Fi Air plan and stated it was great for gamers...bu!!$#it! We tried it...lag city, then cut off!

Cox claims cancellation is “easy,” but that’s completely misleading. When you try to cancel online, the website doesn’t actually let you cancel. Instead, it forces you into a live chat or phone call. Once you get there, the representatives stall, pressure you to stay, and refuse to process the cancellation immediately. The experience felt passive-aggressive and intentionally obstructive. This appears designed to make canceling as frustrating as possible so customers give up. If a company advertises easy cancellation, customers should be able to cancel online in a few clicks — not be forced into a high-pressure retention conversation. Very disappointing experience and extremely poor customer treatment.