Cox CommunicationsReviews of cox.net

So I come home for the holidays and so does our entire family making it about 15 people with all of us needing to WFH for a week. We decided to upgrade to Gigablast and buy a new modem. We logged into my parents account were shocked to see the COX charges for $85 dollars a month for 100MBPS Down /10 UP.. Couldn't believe COX was doing so for so long so jumped to chat which was useless. Then upgraded to Gigablast which do to the overcharge was only $15 or $20 dollars more. Cox submits a works order. I go out and get the new modem. Give Cox all the info and wait 20 minutes as instructed. (Never heard of such with my provider). After waiting No internet. Cox can see the modem, and see it is healthy with no issues. So two hours later gave and put the old one back. Wake up the next day jump to chat. The lady finds the work order is pending. Gets the work order active. Still no internet. Call in with the new modem left installed. Finally, get someone at Cox who actually listens. Modem gets verified! Package is verified. Cox sends a signal and reboots the modem for 8th time. Finally Cox sees while modem has signal it drops the signal or provision for allowing internet. The rep checks in her computer to figure out all mess that work order for Gigablast is tied to the new modem which why nothing works. Sends another signal to the new modem allowing it be on the internet. After 12 hours of chatting and calling we have Internet and advertised speeds with no internet drop outs. At the end of chat. Rep says to call Netgear for a firmware upgrade. I was like why? As always not needed and Cox pushes them when a new comes out for various brands that are allowed on there system. Giving one star since they were over charging, and all the mess for upgrading.

High speed internet that has gaps at their convenience, worst customer service - arrogant and unsympathetic, home of one year tolerable prices then bam - massive increase for already poor technology. Their product in Henderson NV is barely useable and they could care less. If you have a choice - run.

Had to give one star just to leave this review. Worst experience ever! My Internet and cable have been off for 14 days now and all I’m being told is that the technicians are working hard to get it resolved in my neighborhood...I’ve drove a 20 block radius around my neighborhood, there’s no technicians to be found. Because of the Covid my kids are doing online schooling and have missed the last two weeks of classes because of this. They’re so far behind I’m afraid that they’ll never be able to catch up and they might have to repeat the grade over again. When I voiced this to Cox Communications they told me sorry but at least I’m not gonna have to pay for the service why it’s off and that the technicians are working hard to get it back on. But they can’t give me a date that it will be back on. Now I know why all the neighbors around me have AT&T. I think I might just cancel my service with Cox and go with AT&T.

No person should ever use Cox for anything. They are criminal scammers who lie about their "bundles" that change after 3 months. Then when the customer has no alternative cable in their area they blackmail them and offer to reconnect the disconnection to "help you out" See you in court Cox

Zero Customer Service and I caught them overcharging my 92 yr old father!

My mom and I had been happy customers for 20+ years. We had a house fire in July 2019 which we barely escaped from. Once we had a rental my mom called to transfer the cox service. She spoke to them several times when they would call for payment over the course of this year and she’d tell them it was on autopay and they would apologize for it not withdrawing automatically then take a payment. We now realize they never stopped service to the burned down concrete slab. They just added a new account for the rental and double billed it. I know I should have caught it earlier. A house rebuild, inventory of lost items, replacing lost items etc. all got in the way. My mom waited 90 minutes on hold yesterday to find this out and they didn’t even offer a solution on how to combine the accounts, or get service back since it has to be physically reconnected or stop service to this address. I spent 19 minutes today on hold then transferred involuntarily to retention then hung up on. I have been holding for a chat representative for over 30 minutes. I am out of suggestions

The fact I have been waiting over an hour to speak to a manager is outrages! I upgraded my service to Gigablast and have nothing but issues. The tech over chat can't troubleshoot, I tell her not to schedule a technician after she tells me I have to pay for it, and what does she do?? She schedules one. I get nothing but the run around with this company. They are the WORST!! They upsell you on a service, and then blames congestion when you have issues. If you're a Cox customer, I suggest you jump ship.

I am so sick of Cox! I have had them for 13 years (they only show 8 or 9 years for some reason). I also worked for Cox for 6 years so I know the inner workings. They will try just about anything to keep you. They have a whole department just for people who want to downgrade or disconnect. They call it Customer Loyalty but it's just retention. They are given special pricing options that are not available to the other reps so if you want to save some money on your bill......just tell them you're disconnecting. It may or may not work. It depends on the rep you get. My monthly bill is over $182 a month. Keep in mind I have Cable, Internet and phone. It's a HUGE ripoff. I don't have any premium channels and I'm a single person. I know I can get it cheaper. I've just been too lazy to switch but now I'm ready to cut the cord! I'll keep my same phone number and get internet from another provider. Yesterday was the day that broke the camels back. I had to call 3 times before I got someone who knew what he was doing. I kept receiving e-mails telling me my mailbox was almost full. Unbelievable to me that the first 2 people didn't have a clue to help. The rep pointed out to me that my modems are old and that he would send me new modems at no charge to me. As he was placing the order, I got DISCONNECTED!!! What???? You have to be kidding me. Did he ever call me back? NO!!! So I called for the 4th time and yet again the rep could not assist me so I asked for a supervisor. I was told she was on the phone but could call me back. I agreed to that. Did I EVER get a callback?? NO!!! I couldn't take it anymore. Let me say this..............I tried texting a rep at 54512 as instructed. Did anyone answer? Yes but 20 minutes after I sent it. So I figure I would try the chat feature. I e-mailed myself the transcript. In fact did you know you can get a subpoena to see the notes in your account? I called this morning and it took 2 transfers and 3 reps to get to retention. I was ready to disconnect. I'm done. After speaking with her she assured me I was getting the modem at noo charge. We will see. I would NOT be surprised if there's a problem when it arrives and also I bet they charge me even though I was told it was free. I have now spent 2-3 hours of my time and another 20 minutes to write this. They didn't offer my anything for all thisd aggravation. If it was me, I would have at least have offered me some credit. I also spoke to the executive offices customer complaints. They really couldn't care less. DO NOT GET COX!!!!!!!!!!!