Cox CommunicationsReviews of cox.net

One of the most greediest companies out there! Thank God for tmobile internet! This company is all about greed, contracts, raising your monthly bill constantly, and overall greedy!

I have been with COX Cable since before it was COX, pretty much since cable reached the valley, and I have watched as prices went up and options went from easy to catch up with missed shows to being held up to buy internet I don't need just so I can buy and "stream" what used to be free and part of the what I payed COX for. I also fail to understand why COX allows the stations to charge when their non-premium tiers bombard us with adds. Since Covid they went from 4-5 adds to 7-9 adds or even infomercials squeezed into every 6-8 minutes of show. SO WHY DO I HAVE TO PAY TO WATCH THESE. Changing to another carrier is not much of an option since these rip offs seem to be the trend. I really resent being held up to buy internet by these cable companies when my smart phone and tablet do all I need. I wish Verizon or Amazon would compete with these pseudo-monopolies and give them a run for our money. Amazing that I get more and more service on my smart phone for a steady price and ever rising costs for less and less service from COX cable. What ads insult to injury is that all these companies are using the satellites we tax payers paid to put out there and then they charge us to use our own satellites.

Oh how I love the choice of ISPs in Wichita, Kansas. It's basically like choosing between dog crap (AT&T) and polished dog crap (Cox Communications). Let's start with the bandwidth. As is so typical of bad ISPs, they only advertise the download speed prominently, because their upload bandwidth is atrocious and a mere fraction of the download bandwidth. (940 mbps download /35!!! mbps upload). This upload speed makes even the highest available "Gigablast" plan ($99.99\month 1 year promo) near useless for content creators, photographers, videographers, power users, VPN users, website designers, and anyone who needs to upload a file larger than a few hundred megabytes. Oh and did I mention that after 1 year they will jack up your rate to at least $119.99\month? It gets better. Even in the highest speed tier you are only allowed 1.25TB (terabytes) of total data transfers a month and above this they charge you $10 per 50 GB of additional data usage. Furthermore, the advertised speed of 940mbps (megabits per second) \ 35mbps is measured in megabits, not megabytes (a deceptive marketing tactic used by almost all ISPs). There are 8 bits in a byte, so in units that people are actually familiar with (megaBYTES), you are actually only getting 117.5 megabyte/sec download and 4.375 megabyte/sec upload. In other words, if I am downloading at the maximum possible speed, I would exceed the data cap in only slightly more than 177 minutes. This is absolute garbage. By comparison, with Google Fiber in Kansas City, I get 2 gbps download \ 1gbps upload, plus a WIFI-6 (the latest standard) router with a 10gbps LAN port. Google Fiber charges a flat $100\month for 2gig service and $70\month for a symmetrical 1gbps\1gbps connection. There are no promo periods, no gimmicks, no data caps and no frustration; and it is near 100% reliable. Furthermore, the latency (ping) of Cox averages 45-65ms. Google Fiber: 7ms. If it weren't for Google Fiber forcing Cox to compete, I doubt they ever would have voluntarily increased the speeds of their plan offerings in this decade at all. Google Fiber even allows me to host a non-business personal website from my home server, no business plan required. If at all possible I highly recommend waiting until SpaceX STARLINK internet coverage begins in Wichita later this year (2021). Even with the higher initial setup cost, you will thank me in the long run.

The internet is horrible and for the price we pay it’s well over $150 a month

Your workers don't deserve to be harassed and jobless for actually carrying and doing there best to help your costumers your taking money from and never delivering on there services, your costumers want there services!!!!! My friend wants his job back as well. But seeing how things worked out i think he is better off finding a new job and I'm pretty sure your costumers your hurting are going to change and get rid of your services!!!!!!

I'd leave zero stars if I could. I've been a Cox customer for 20+ years, not by choice. I'm stuck with them, they're the only option where I live. They openly lie about their pricing, they increase your monthly prices every year by $20.00. That may not seem like much, but they're not doing anything extra for that price increase..they do it because they can! Their customer svc reps are not trained properly (which is not their fault, that's poor mgmt), and give you the answers you want to hear. Then they screw up your order. I transferred apartments, in the same complex. Simply wanted to transfer my services, they screwed it up so bad it took them 5 hours, during my work from home shift and loss of internet, to try and correct the mess they made. It's been like this since I became a customer. Simply the worst, greedy, poorly run, uncaring company I've ever had the displeasure to have to deal with.. And they NEVER issue credits if they have an outage. It doesn't matter how long you have no services, you're not getting a credit. You'll receive a hollow apology, but you better pay your full bill on time. They don't hide the fact they're all about profit and keeping their shareholders happy, could not care at all about customer happiness or satisfaction. Maybe they need to realize who pays their salary? But it wouldn't matter to them, such a heartless, cold company.

I needed to move and contacted Cox prior to the move. The first person I spoke to wanted to run a credit check on me and when I asked why they hung up. When I spoke to a supervisor about that they said the person should not have asked for anything regarding a credit check. I was told they would send me a box to recover my router and we got off the phone. Well a couple weeks later when I was expecting a box to be sent, I instead get charged for the router. They say that they can't refund me my money until I return the router, THAT THEY WERE SUPPOSED TO SEND A BOX TO COLLECT! So I have to wait now for that to resolve. With all that being said, difficulties happen and I will admit. However, at no point during any of the customer service calls, did any rep address the hours I spent on hold, getting transferred or the money I am out now due to their incompetency. I am switching providers ASAP and will encourage others to do the same.

Cox Communications is the worst company I have dealt with over the years. Not only has my bill crept up over the last several months, I called to get it lowered and they only offered me a higher monthly rate. This is not costumer service this is highway robbery. I see on the website that there is currently a promotion for $105.00 a month which I was told would cost me $132.00. Really do you think anyone would fall for this. You should be ashamed COX. I called a second time and the person hung up on me when I asked for a supervisor.