Cox CommunicationsReviews of cox.net

For the last 4 days our neighborhood has had continuous internet and cable outages. Up for 5 minutes down for hours, back up for 5 minutes and down for hours. Called several times and even spoke with a tech supervisor asking them what the problems is and when will it be fixed. They totally ignore those questions and just keep saying we are working on it. They think their customers are stupid. We still have no idea if they have fixed the problem as it is still early in the day. The lack of competitors here is leaving us with few alternatives but I will be diligently be finding another provider.

I recently moved from a part of the country where I had choices between internet providers and DSL, to a part of the country where I have only have 1 cable and 1 DSL company to choice from for my internet isp. Even though the were pricing and speeds were an insult ($100 for 100 MBPS with unlimited data when compared to $45 for 500 MBPS with no data caps) I went with the cable option cause of cables speed and reliability. Wow, was I wrong. From day 1 I have had nothing but issues with their service (had to have a tech out 3x and a crew to come out to repair outside lines) to the abysmal internet speeds and poor customer service people who repeat the same troubleshooting steps over and over again that does not resolve the issues (in 1 day I had to contact them 5x even after the 1st tech came out to look at my problem). Even after the repair crew came out to repair the line, i am still experiencing buffering issues, I have yet to get the speeds that i am paying for, and poor quality internte. At this point I am waiting for my appointment to get dsl installed. If I am going to pay for poor quality internet, I would rather pay less then more.

Aggressive pop-ups show up on my phone! Bad company practices

Absolutely the worst customer service of any company. It took me 3 calls and a text to cancel my internet. In other words 50 minutes of my life gone just to cancel the internet.

I am a cox business customer and my experience has been stressful, I have lost a job, money and my time by having their service that is spotty with PACKET LOSS EVERY SINGLE DAY! Since Sept last year, I my bill changed 13 times. There has been over 50 calls and technicians who has come out. I have filed complaints with BBB about their service being horrible, they did NOTHING about it. Technicians can't fix the problem so they are supposed to order for maintenance to fix the issue, So they have given me 2-ESR maintenance ticket numbers and a manager from COX canceled the possibility for repairs. Management later put in my account in February "DO NOT GIVE THIS CUSTOMER ANY MORE CREDITS". Nene in escalations was pretending to help and when I called her out on my time being wasted, that is when the notes were put in. I am being treated like I am the reason their service is bad. I am not goings it a wait until I owe them. Since the credits were offered today by Jimmy, it's needs to be honored and I will continue filing complaints until this issue with my credits are corrected. I have had too many issues with COX and so I will be a repeat customer. They want me to cancel my account so they can try to get some money out of me. Early Termination Fee. It's over 09/13/2022 so I can wait. But I will not accept a loss and the credits of $54.54 were supposed to be added by jimmy. I also spoke to Paulette in Business Billing right after and she confirmed that she saw my credits. previous and current totaling $87.71. So they want me to be their customer, pay for the bad service and allow them to cancel all repairs. i HAVE HAD THE SERVICE FOR 11 MONTHS and only paid once. And even that month was lousy service. Being busy I couldn't constantly call to deal with agents purposely transferring to the wrong dept. I AM REJECTING ALL EXCUSES SINCE THEY HAVE GIVEN ENOUGH OF THOSE AT MY DOOR. They schedule me without asking or checking if I am available and while explaining it today 08/17/2022 to Jimmy he saw that I had credits on my account for previous issues and since he noticed the problem he gave me another credit and this was for $54.54 which should have left my account with a credit of $87.71. After the credits were given he started being rude and that was so I could jump through his hoops. THAT DIDN'T HAPPEN! So I am not surprised that he took the credits back! For some reason people think I NEED THEM! Wrong!!!!!!!!! I AM ALSO GOING TO GET RESPECT, IF YOU WANT IT. I am not ever going to give a good review on the worse Internet/cable provider I have ever had in my entire adult life! COX is absolutely a waste of your money and time. TRUST ME ON THAT! I have documents to support how bad the service is and documents that proved they continuously come out to DO NOTHING!!!!!!!!!! If you are considering COX, walk away now because you will be scammed and cheated with poor service. I have had enough

Cox signed me up for a "care plan" without my consent and then charged me a $80 cancellation fee to cancel it. They signed me up for the service when they sent a service truck to my house to diagnose internet connection issues, but did not mention the care plan nor get consent from me to sign me up for it. When asked for proof I signed up for this service the service representative was unable to produce any information.

Cox Ordeal on 4 February 2022 1. Call with Aaron in “Loyalty/Retention” at 8:15 AM that lasted approximately 50 minutes. a. Informed me that our “deep discounts” were expiring and rate changes would take the bill from current pricing at $180 monthly to $260 (inclusive of the $20 FTC rate increase) b. He said he could offer none of those discounts and had no way of maintaining our bundled service at the current level. At that point I tried to figure out what services I would lose in order to maintain the bill at a rate I can afford on a fixed income ($200 was the target). c. The result was dropping from the Ultimate Cable Package to the Preferred Package; keeping the $10 per month Sports Pack (for Big Ten Network); returning 2 of 4 mini-boxes. d. The total monthly bill was told to be $203.20. Aaron had to get his supervisor to help process the order because of some kind of technical issue. e. He sent out shipping boxes/labels 2. Call with Jackie (5 minutes) in sales then Tori (20 minutes) in Loyalty at 4:30 PM when I discovered that none of my DVR services were operational and all my previously recorded and scheduled programs had disappeared. a. Tori indicated that Aaron had somehow removed (never mentioning anything at all about DVR service during our 50-minute call) my DVR service. The only way for her to resolve my issue was to add it back to my monthly bill for a cost that would raise that bill back to $218.95. b. Before we hung up, she told me it would take 10 minutes for the DVR service to be restored. 3. Internet Chat with Miguel then Janel who tried to resolve what Tori indicated had been taken care of – restoration of DVR service to my account. Despite their efforts (and 30 minutes more of my time), they could not resolve the issue, and Janel directed me to a phone number, which I called and reached … 4. Call with Jeremy in tech support at 6:45 PM (lasted 15 minutes). He too tried to fix the problem but indicated that someone in Loyalty would have to do it because he didn’t want to mess up any of the package/bundle terms I had previously established. 5. Call with Bas in Loyalty at about 6:57 PM. He was super from the start and was working to try to fix my issue and get me back to the correct point before Aaron’s mistake this morning. Unfortunately after 40 minutes, phone call disconnected. (I tried to reach Cox again and got Alfredo then Maureen in Loyalty, but at that time, Bas managed to locate an alternate number and called me on that – above and beyond!) a. Bas attempted to restore my bundle package that both Aaron and Tori had previously worked on. b. The final result (I thought) was him adding back the Ultimate package as well as HBO and DVR back for 2 years and adding back one of the mini boxes I had cut out from the morning call because of price. With all these changes (that I thought I understood) the monthly bill was $202.65. 6. At 7:40 PM I called Cox again and reached Lois in sales who tried to help me fix my problem, which was that NONE of my 4 mini-boxes were working and displayed error messages indicating I should call for support. After 30 minutes of Lois’ assistance, we realized Bas had mistakenly taken 2 of my 4 mini boxes off the account entirely. Lois had to add those back, meaning that my new bill (adding two mini-boxes previously removed mistakenly) will be $214.65 per month. After interactions over the course of a day (over 4 hours of my time) with 10 different Cox employees, the end result is that my 35 years of loyalty to Cox with no late payments leaves me paying an additional $35 per month for less service than I previously received (lost 1 mini box of the 4 I once had). Ready to try to see what Verizon FiOS might offer to a new customer whose business obviously no longer has value for Cox.

This company does nothing but rip me off. They don't understand that people can't always afford this stupid fees and fail to notify people when a fee is going to occur. I think calling your customers liars is very insulting and is a poor business practice. Failing to help when the customer is struggling shows no sense of compassion nor good customer service. I will be leaving a poor review for this company as I've had NOTHING but issues with the company for many years. This company does right by its new customers, but loyal customers get crapped on in every way possible. I am a struggling healthcare worker putting my life on the line for the public and this company can't even excuse $40 they are stealing from me so I can feed my child. This is horrible service and this company needs to be ashamed of itself for treating it's customers like a paycheck rather than real people. Simply inexcusable and a disgrace of a company. Thank you for the absolute worst experience with a company I have ever experienced.