COVID Testing TodayCOVID Testing Today is listed under Hospital & Emergency in Santa Monica, California.
COVID Testing Today (covid-testing-today.com) has 86 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 6 reviews with 4 stars · Clear filters
Reece
Fast, outdoor walk-up test; nice and helpful staff. Results promised in 36 hours but unfortunately took a few hours longer (4-5 hours late). Since I'll need my next test for an international flight, hesitating to use this again as i'm not sure I can count on getting results back on time.
Response from COVID Testing TodayJan 20, 2021
Hello Reece, thank you for your review. We are sorry for the delay with the lab, We hope you stay safe and healthy!
Patricia B.
I think that the location is great. It's easily accessible with lots of parking. There was no wait. The person attending explained the process and was helpful. It was quick and easy. Done. Only reason why I didn't give it 5 stars is because I hadn't heard from anyone for 2 days. Fortunately, I had a phone number to call. Turns out that there was some problem with getting people their results. I realize things happen, so I'm sure this issue has been resolved.
Response from COVID Testing TodayJan 16, 2021
Hello Patricia, thank you for your review. We are glad that the process was quick and easy and that someone was able to help you retrieve your results. Stay safe and healthy!
jaime C.
Both my parents went to take the test and their experience was great. They liked that it was quick and everyone was very friendly. The only thing is that neither of them got their test results emailed or txted to me. I had to reach out to the email provided to ask for the results. The person who responded to me apologized and didn’t know why we hadn’t received any notification. Turns out my mom was positive and dad was negative, so my dad had to return to test again. Besides that everything was great.
Response from COVID Testing TodayJan 20, 2021
Thank you Jaime for your review. We are sorry that you didn't receive the text message from the lab however we are glad that our staff was able to get you the results. We hope your whole family is safe and healthy!
Daniel P.
Very easy. My only gripe is, even though I’m getting a “free test,” I’m giving my insurance info, so isn’t My insurance is paying for it? I think a 24 hr minimum turnaround is more appropriate.
Response from COVID Testing TodayJan 20, 2021
Hello Daniel, we are happy that the process was easy for you. We take insurance in order to save our customers from needing to pre-pay for tests. Unfortunately this does add to the turn around time as insurance must be processed by the lab. Our goal is always to be as time efficient and affordable as possible. Stay safe and healthy!
s R.
I would like for you to have transparency regarding charges to insurance. What did you bill to medicare?
Response from COVID Testing TodayJan 8, 2021
Hello, With insurance, we act as a collection service for the laboratory. The amount paid back by Medicare is capped by Medicare and not by the laboratory actually.
Customer G.
Felt like the lines could have been clearer and more spaced out. Trash can where you put used tissues is gross and my girlfriend accidentally opened it with her hands because the foot pedal is not obvious. Other than that fast and easy.
Response from COVID Testing TodayJan 9, 2021
Thanks Gregg for your feedback! We will definitely pass on that information to our site managers. Glad that your experience was otherwise positive. Stay safe and healthy!