CoverstoreReviews of coverstore.com

Extremely Disappointed – Poor Quality and Warranty Not Honored I rarely write reviews, but my experience with Coverstore has been so frustrating that I felt compelled to share. I purchased a custom cover from them that was very expensive, but I justified the price because it came with a 7-year warranty and was supposed to be built to last. I live in New York, so nothing extreme weather-wise—just standard seasonal changes. After only a few years, the cover ripped unexpectedly, with no unusual circumstances or misuse on my end. To their credit, they replaced it the first time, though it took some effort. However, the replacement cover began ripping just THREE MONTHS later—again, under normal weather conditions. When I reached out for another replacement under the warranty, I was met with rude and dismissive customer service. Not only did they refuse to replace it, but they also went back on their warranty promise, essentially saying “too bad.” To make matters worse, they insultingly tried to upsell me on buying another cover at 30% off—as if I’d want to throw more money at a product that clearly doesn’t last. I’m extremely disappointed. For such an expensive, supposedly “durable” product with a multi-year warranty, I expected much better quality and especially better customer support. I feel like I completely wasted my money and would not recommend Coverstore to anyone.

I used the guide to take measurements of my patio lounge chairs. The covers came in and fit my chairs perfectly! This is my first time using so I'll write another review and let you know how they hold up this summer.

I paid for expedited shipping and the package never arrived. It was supposed to be delivered by 12:50pm and I unfortunately received someone else’s package. I contacted customer service and they would not refund my expedited delivery fee and could care less about the fact that I received another person’s package. Now I have to contact my bank to dispute the charge for the entire order as I have not received it. In addition, I have missed an entire day of work waiting for this order. I cannot recommend this company.

Avoid this company at all costs. If I could give zero stars I would. Their customer service is abysmal - company takes no responsibility and offers no help. Order was placed at the beginning of November. Despite the product not requiring a signature, shipper (FedEx) opted to not leave package at the door of the house and offered no redelivery time - only option was to pick up at FedEx office. When presenting for pickup, FedEx office stated they did not feel I had the appropriate documentation required to retrieve package. Was told to call the shipper for a QR code. Immediately called Coverstore asking for this QR code, and they had never heard of this and were unable to provide me with a QR code. Their recommendation was to allow the package to be returned to them and then they would reship. It is now January, no and they say they are "unable to assume responsibility for unclaimed packages after they are made available for pickup". This order totaled almost $500 USD and they have offered zero assistance and no alternatives.

I've dealt with tons of different companies. This one leads the pack. Exceptional fit, quality and rapid shipping. My brother has used this company several times and I plan on doing the same. You won't find a better cover company ANYWHERE else, period!

rip off - cover did not fit - changed $7.50 for a shipping label to return item

We purchased 5 prestige covers a little over two years ago. Full disclosure they are well made, have held up and keep the patio furniture dry. Biggest issue has been mold and mildew growth that developed on the inside of the covers. I tried virtually everything to clean them with no success. I called Coverstore Customer Service and spoke with a young lady who said mold and mildew are not covered but they may do something for you considering you purchased the prestige fabric. She suggested I go ahead and submit a warranty claim and see what happens. The warranty department said mold and mildew growth is not covered but offered me a 30% discount. They were having a 30% discount offer at the time so she basically offered me nothing. I ended up asking to speak with a supervisor in the warranty department and they said they would have someone call me with in 24-48 hours. No one did, just sent another email. I ended up submitting an updated review with pictures of the mold and mildew growth on all of the covers. I waited several days for the review to post and it never did. I called back again and ultimately spoke with a Supervisor in CS. He was a very nice guy, looked into my complaints and came back and offered me a 50% discount on new covers which I felt like was fair. I did ask him why my review never posted and he said he wasn’t sure but that the marketing people told him they reserve the right to review all reviews and post what they want. I said thanks for the offer but I don’t want to do business with a company that suppresses customers accurate and truth-full reviews.

BBQ Grill Cover -Collection Ultima Ripstop with a 7 year warranty. In less than a month after purchase - damage with couple of uses - there's a tear. Ultima's unique material is NOT CRAFTED FOR LONG-LASTING DURABILITY as they claim. Send messages , called - just getting the run around ; it is clear that Coverstore has NO intentions of honoring their warranty.