Felicia
A gentleman was suppose to call me on…
A gentleman was suppose to call me on Friday 12/06/24 @ 11:30 and he never did call me which I was notified early that Friday with a reminder that he would be calling. No such call was received. That’s bad business. So please remove my phone number a long with my email.
Response from CoverRightDec 14, 2024
Hi Felicia, We appreciate you taking the time to share your experience and making us aware of this problem. After reviewing your profile, it appears that our team had tried to connect with you but had an invalid phone number on file and we were unable to connect with you via phone. To fix this, we have formalized guidance to our agents to notify a client via other means (email/text) when we are unable to reach them by phone for a scheduled consultation appointment. We apologize that you were not able to receive a call from one of our licensed agents. At CoverRight, we value feedback of all forms, and we will use yours to correct our internal procedures to ensure a positive experience for our users. If there’s anything else you would like to share, you can reach us at +1 (888) 969-7667 from 8am-10pm Mon-Fri and 9am-7pm Sat-Sun or you can email us at [email protected].




