Sarah B.
AVOID AT ALL COSTS
DO NOT USE THIS COMPANY. Had i read any of the reviews of this company, or the subsidiary, XCover, I would have NEVER stipulated travel insurance with them. I would leave a 0 star review if I could. I have two open claims with XCover (Cover Genius) since 17 and 18 December and there has been no progress on my claim. I have submitted and resubmitted the same invoices, medical certificates, proof of non-boarding and the company continues to delay payment of my claim. We were unable to travel because of a serious medical accident that occurred a few days prior to our departure. We purchased this travel insurance through Ryanair and I will never do so again. AVOID AT ALL COSTS because you will have paid for a NON-EXISTENT service. This is by far the worst insurance company I have dealt with. There is no contact email and no way to speak to a customer representative. I have submitted all insurance claims to a virtual black hole on the internet. I am extremely disappointed and angry and will pursue this matter with a financial and insurance ombudsman. My claim numbers are: UJXLD-UTFM8-INS FJM3M-JVB9N-INS




