Victor L.
Fast, easy, reliable & trustful service, but definitely need to improve the support
It was our first experience with Covercy. The sign up procedure and the transfer experience were quite fast and super easy. The problems started when the beneficiary didn't locate the payment, and we tried to receive the Covercy's support. It was really hard to get to the support. (by both Israeli & UK phone numbers). The answers by email we received only after 1 to 5 days, and nobody answered the online chat. At the end, after one month of clarifications, the vice president of Covercy personally took care of the issue, and money was easily located (and the whole issue was definitely beneficiary's fault) Bottom line: fast, easy and trustful service, but in order to be the real alternative to Israeli banks services Covercy have to improve seriously their support team. Problems start only if the transaction didn't went well and you need some clarifications




