CovercyReviews of covercy.com

Response from CovercyDec 26, 2016

Hi Bar, We are sorry to hear that you feel like you did not receive the good service that we usually offer our clients. As was explained to you by our customer support department, the reason for the delay of your transaction was a result of the invoice you have submitted us with, where the beneficiary bank account name and the beneficiary name did not match. To protect you from fraud, we asked you to contact your supplier to receive a correct invoice. When that was supplied to us, we executed your transaction within 48 hours. We hope that by your next transaction, things will go smoother from your side and from ours.

Response from CovercyDec 8, 2016

Hi Yohai, Thank you for your feedback. We are working hard on improving our delivery times and I hope this will be noticeable in your next transaction. With regard to a better UI, we are deploying a new user dashboard should make things much clearer and make the experience much smoother. Last, we got quite a few requests from our users to add some languages and we will add a few more languages in the first half of 2017. Thank you

Response from CovercyNov 13, 2016

Hi Yochai, Thank you for bringing this matter to our attention. Although we specialize in bank to bank transfers, in some cases we can accept credit or debit cards (please contact our support on this matter), however, by definition using a credit card entails extra costs. As we want to lower the costs for you, our client, we highly advice sending money via bank transfers. Thank you for your feedback and we hope to see you using our services again soon.

Response from CovercyOct 25, 2016

Hi Daniel, Thank you for taking the time to write us a review. Usually we manage to transfer funds within 48 hours at the latest from the moment we receive the funds, however due to the holidays in Israel at the time of your transfer, it took much longer than required. Our apologies. We have marked it as a key point to improve on for the future and we hope that next time you use our services, you will enjoy the the benefits of both money and time.

Response from CovercyAug 9, 2016

Hi Zvi, After being in touch with you in the past week, we can only stress that we will keep on working hard on improving our product and that we hope that by your next attempt to transfer money with us, it will be a successful one. We are happy to hear that our Customer Service assisted you throughout this process and left a good impression on you. The Covercy Team

Response from CovercyAug 2, 2016

Hi David, We want to apologize that you have experienced our product the way that you did and want to assure you that we are working hard on improving our customer service. With regard to your transaction, it is important to mention that when dealing with currency exchange, there is a difference between buying a currency and selling a currency, therefore when creating the opposite transaction than the one you intended, in your case you had to add a sum of money to compensate the difference. We do not experience many businesses or individuals creating opposite transactions, however we did take your comment seriously and will try and make it clearer for client how to create the right transaction. The Covercy team

Response from CovercyJul 27, 2016

Hi Amnon, We are aware that certain businesses and individuals have preferred bank account conditions, however, unless you have a corporate account and you transfer in the millions every month, we believe our offering is better. We urge you to compare again in real time and see the difference. We are more than willing to assist you in this process. The Covercy team