Donald K.
I ordered a specific car cover for my…
I ordered a specific car cover for my car - a lightweight UV protector cover. After I placed my order, the company canceled the order and substituted a different type of cover - one that I specifically did not want because it was much more bulky than the one that I ordered. No communication was offered that allowed me to cancel this order if they could not fulfill the actual order that I wanted.
Response from Cover AnythingJun 19, 2026
Hi Donald. This review leaves out enough that the full story is worth posting for anyone reading. The cover you ordered was being phased out, so rather than leave you on backorder, we upgraded you, for free, to our Platinum cover: the same UV protection, a longer warranty, added rain and wind protection, and sewn-in straps to hold it in high winds. We included a cable and lock kit at no charge. You paid nothing extra. You told us you weren't requesting a refund or exchange but that you would leave this review regardless. We replied the same morning and offered to make it right, and to be clear for everyone reading: if the Platinum isn't what you want, send it back and we'll refund every penny, no restocking fee. That offer stands today. You posted one star about 30 minutes later, without responding to any of it. In our experience, most customers are glad to receive a free upgrade and extra gear. We're sorry it wasn't the win for you that we'd hoped, and we tried to make it right.

