CouwyReviews of couwy.com

Dress arrived on time, and matched it's online description. As it was stretchy material, next time I will order the next size up.

Absolutely dreadful. I ordered the right size as per the guidelines and it's far too small. Ridiculous offer of compensation in dollars and no returns. RIP off company

I was told the dress would be shipped from UK, but came all the way from China. All was written in Chinese so even if I would I couldn't send it back. I had to pay extra customs and the dress didn't look like the picture. No links in the mail to complain works, and never did the tracking-link.

Took longer than expected but I was kept well informed. Otherwise excellent.

The dress I received differs largely from the dress advertised. The colour,fabric and design of the dress was different and the wrap effect and sleeves did not look like the elegant dress shown on the website. It did not warrant the amount I paid. When I initially saw the dress I presumed that I had ordered it from one of the budget Chinese sites in the way it was packaged and the quality of the dress. I sent them an email requesting a refund. They came back with 3 offers of 6Usd,12USD and then 16USD for a dress that cost 38Usd. I refused the offers and they finally informed me of a return address in Dubai but issued no Returns label. The cost of returning the dress,inclusive of tracking which is what they have asked for,is 23 euro. I enquired about a Free Returns label but was informed there wasn't one. I had no choice but to accept the offer. I also tried posting a review to their website but it wasn't approved. That's why there are only positive comments on it. I reported the site to Facebook as it infuriated me that a site such as this could advertise clothing that differed greatly from what was shown. I did however notice that there had already been communication between Facebook and Couwy which could be publicly seen on their page.

Bought two dresses, charged in us dollars $90, package came week later from china . Material awful . Sizes incorrect. Tiny. Looked to return both and was offered to keep dresses and get $20 refund, after 8 emails agreed to a final offer of $50 refund and lost $40 .

The dress is the same as the picture , the size is good . I love it

Great dress fits perfectly I can't wait for a bit of sun so I can wear it outside. Love it x