Andrea P.
Customer Service Rep
The gentleman that I spoke to initially tried to say he didn’t see an email from me on Oct 1st. I told him I have 4 emails and a response from your business and I responded an 5th time and gave all information requested. I eventually was able to get refunded but it seemed like he was bothered that I insisted on the cancellation.
Response from CourtcasefinderOct 8, 2025
Hello Andrea, Thank you for your feedback. While we're glad to hear your issue was ultimately resolved and a refund was issued, we regret that your initial experience with our support did not meet expectations. Please know that your concerns have been noted and shared with our team so we can continue to improve the clarity and consistency of our service. We want to make things right. I have checked your account and rest assured that one of our agents has already canceled and refunded your monthly subscription. Please allow 3-5 business days for the funds to be placed back into your account. We truly appreciate your feedback—it helps us improve the experience for everyone. Sincerely, Thamya Voice of Customer Specialist www.courtcasefinder.com +1 833-922-2315