Susan H.
My stay was in Saraland, AL
My stay was in Saraland, AL, October 7 & 8, 2023. The hotel was just fine, and the staff were awesome, but I'd had a problem with booking. I thought I had booked directly with the hotel (?) until I had to change from a king bed to two queens. The hotel had no record of my reservation and said I should try Expedia, which I did. Expedia gave me a phone number of a "third party" which was the correct number, but the woman on the phone said they couldn't make changes to an existing reservation & I needed to cancel my room and re-book it BUT they would keep their non-refundable charge of $15.99!! After a brief but lively conversation, she agreed to refund ALL of my deposit, and I made a new reservation directly with the hotel. Be sure you know who you're dealing with when making reservations! The reason I gave the hotel 4 stars instead of 5 was that the bathroom floor was a bit sticky. Breakfast was great, beds were comfortable, everything worked!