Country Inns & Suites By CarlsonReviews of countryinns.com

I was very dissatisfied with the location and staff in Greensboro NC the room was not cleaned well things were falling apart in rooms the young girl at the front desk with brown hair was very racist and not at all polite I would not recommend this place at all

We booked a room on Priceline for my birthday in Metairie ,Louisiana. It started off a bit shady. We were assigned to 315 with an adjoining room. I accepted it as I was traveling with my husband. We could here young girls laughing and getting ready to go out for the evening. We went out to dinner and things got shadier upon our return about 9pm. There were numerous men sitting outside their rooms smoking and drinking on the balconies. The whole place reeks of smoke. We forge ahead despite the creepiness. I ran a bath and my husband watched tv in bed. As soon as I got out of the tub, he whispered; get dressed someone is trying to get in here through the adjoining door! We called the front desk and informed them to call the police, come and check this out now! She came to our room and escorted us to another room. This room also reeked of cigarette smoke. The oder was coming from the desk chair Mind you, We ( in pjs)are nearly running past a couple of other folks standing outside their rooms smoking and starring at the ruckus.Not once did we see management or security go to that adjoining room and address the occupants. The police did not come to speak to us either. Needless to say we did not sleep and were out of there by 5:30 am. I requested a refund from the hotel via the manager, Greg Rose the very next day . We have not received an apology, or a refund. What a disappointing end to my 70th birthday evening.

On 9/26/22, I reserved a room for 2 queen beds at the Country Inn & Suites located 3035 Holiday Lane, Eagan, MN 55121. The reservation was for the nights of 10/22, 23, 24 & 25. I received an email confirmation at 1:17 PM on 9/26/22 for 2 queen beds. I would be traveling with my sister to attend our brother's funeral and burial on 10/24/22. Hence the reason for two queen beds. At 6:10 AM on 10/20/22 I received an email offering an upgrade to a premium room for as little as $15 per night. I requested it with the thought of receiving an upgraded room with 2 queen beds or maybe better. When I checked into the hotel late in the evening on 10/22/22, I was told I had received an upgraded room. When we walked in the room there was one king bed and one sofa bed. My sister noticed the mattress on the sofa bed was thin and not very comfortable for one night let alone four. It was NOT the type of room I reserved. I needed 2 queen beds! I was told there were none left. At that time I started calling other hotels in the area and did find one with the room type I originally requested and was confirmed by the Country Inn & Suites. I immediately went to the front desk and checked out of the hotel. Reminder: it was a long day of travel under difficult circumstances. My departing words to the person at the front desk were "DO NOT charge my American Express card." His indignant response was, "I will have to see what the manager says." He did not even apologize for the inconvenience or offer to make good on the situation! To add to the debacle, my American Express card was charged $149.53. I made several attempts to reach someone at the hotel that could authorize a credit for $149.53. I finally spoke to the hotel manager but she would have to get it approved by her boss, who is supposedly located in Tucson, Arizona. She would not give me his phone number because she was not allowed to. Since the hotel manager was not empowered to even give me her bosses phone number or issue a credit, I did not have a lot of confidence that anyone with Country Inn & Suites had a sincere interest in helping. Since I could not get his phone number I had to find him on my own. I sent him a Linkedin email asking to please give me a call. NO RESPONSE from him. How pathetic for a company with $7.3 billion in annual revenue!

Stayed at the country inn in Sumter Sc the front desk lady was sarcastic and very slick at the mouth. She gave me very rude energy and racist vibe. When we asked about a hot tub she proceeded to say “this ain’t the Marriott” and that is not okay. Room was very worn down and needs updating.

We booked the hotel in San Carlos CA through booking.com from Europe for afew nights. Trying to converse with the hotel was really very basic which was a worry, especially when we missed our flight due to covid problems with changes in protocol. It was impossible to deal with the reception, they instantly referred us to booking.com, fine with me but concerning they couldn't deal. The hotel turned out to be a huge disappointment on all fronts whereas the "reviews" were very good(!?!?!) stating property had been updated and staff excellent....both ABSOLUTELY NOT TRUE!!! This establishment is extremely rundown and outdated to the point of being a film set for a horror movie and the staff is very wide eyed with fear and nothing else...After afew days after departure we found out we had been charged TWICE for our room, instead of once and a refund of the deposit. We are now in the middle of a huge discussion about this which makes me even more angry! What the he...This is UNACCEPTABLE!!!!

We booked a room through Priceline and was told Priceline overbooked it and they had no rooms available. Shame on Priceline but the clerk wasn't helpful and even tried to move us along while we were trying to find another hotel.

I stayed at the country inn in commerce GA. I booked through priceline and payed online. The hotel was alright cheaply renovated too quickly. Painted sloppy. The ac unit leaked and ruined an entire bag of garments. The staff didnt even apologize and was visibly annoyed with having to deal with my complaints. Prior to this incident the clerk who checked us in legit called me a liar when i told her i already paid for my room online and refused to even look at my cell phone to see the proof, but once my boyfriend came and talked to her she was as nice as shr could be and just like that found my reservation and booked us in. I would rather sleep under a bridge than ever stay at that place again. And i will never let any of my friends or family stay there either