Lisa E.
I ordered sample tile a week ago
I ordered sample tile a week ago. So far it hasn't even shipped yet. I called and received an email that you were going to follow up and get me a tracking number as soon as you had one. Still nothing. I need this tile in order to complete my decisions on other things in my kitchen remodel. Nothing else has taken this long.
Response from Country Floors - Tile Store & Natural Stone ShowroomAug 5, 2020
Hi Lisa, We investigated this matter and see that you received the sample. We apologize that our service did not satisfy your expectations and that you did not receive the sample as quickly as we hoped. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. We will work to be better!