Country Floors - Tile Store & Natural Stone ShowroomReviews of countryfloors.com

Only half of my order was delivered. When I inquired about it, someone was helping me via email, and then disappeared. When I followed up, I got an automatic “Out of the office” response.

We are a construction & design business. We placed an order on July 22nd. Today is August 10th. It still says processing. At no point thru ordering or checkout or afterwards have we been given any indication as to when our order will ship and the timelines of when to expect it. This is NOT good for our business as we rely heavily on timelines. Reps assigned/replying to our emails also do not give out much info other than the order is "processing" and a trucking company will call us. We would not prefer to do business with Country Floors again without better information and communication in regards to shipping times etc. Highly recommend this be improved. Thank you!

Extremely Poor communication. Placed several phone calls to check on tile that had not shipped. My phone calls were not returned. After multiple times and weeks of telling me the tile was in stock in New Jersey, I was told it was damaged and it would be months before it would be in. I have cancelled the order and I’m waiting on a refund.

Even though they say the tiles are in stock it still takes a very long time before they send them out.

The sample tile was never sent. Country Floors had no record of the purchase even though they charged my account. Emailed them to discuss but got no response. The company should have sent me a tracking number within 1-2 days from purchase, which they did not do--I never received any delivery information from them.

Shipping costs are ridiculous. Then i get an email to say it’s being delivered but it hasn’t. It’s just been picked up by/sent to the trucking service (as if country floors job is over???) then I get an email from a delivery coordinator (Sophia) who asks if I’ve had a good experience. I haven’t even received the tile yet! She gives me the trucking company’s info so I can schedule the delivery. They came yesterday as scheduled, but the driver didn’t answer my call when I returned her call. I left a message and sent a text asking for a confirmation that the tile was delivered. My contact on site said there’s nothing delivered... still. I get delayed and vague responses when I get them. This is a TERRIBLE experience. I will never order from your company again.