Country DoorReviews of countrydoor.com

great products BUT beware, you are automatically enrolled in their Perks program at $16.99 per month!!!

I ordered from there catalog and they cashed my check that I sent for the item I ordered I never received my order I called and asked about my order they said it was no longer available so why did they cash my check? They said it will be a month before I’m reimbursed I will never order anything from them again.

I attempted to purchase a bedspread from this company a few weeks ago, and learned that they would not be delivering it until July. I cancelled the order, and they offered me a free trial for their "perks" at a cost of $16.95/month. I'm not paying for "perks" at my expense. There are plenty of other places to purchase things without them charging me for a coupon. Just avoid them.

I have never had a country door account. I get a letter in the mail saying that they are going to close my credit account, account number listed on the letter, if I don't buy something soon. I immediately think someone has opened an account in my name and I take time out of my busy day to call them to clear this up and close the fraudulant account. Guess what? There is no account, it is just their sleazy, predatory, borderline illegal marketing campaign to get people to buy something. They said there is no account, but if I ever want to buy something, they have that account ready for me. Big F Big U to country door. How many people panicked when they received this letter and had the same thoughts I did about having my identity stolen?

A "subscription " is automatically charged on an account without the customer ordering it. when calling customer service i was told when you go online you subscribe? Excuse me?? i dont think so. This is a scam to add charges..

My Mom ordered a quilt and pillow shams from their catalogs. The quilt was backordered for six weeks.... understandable....it could wait. In the meantime, she received the pillow shams and realizes there was a giant bird in the floral print. Whoever does the photography for the catalog knows what they are doing! They made sure to take the picture of this item at an angel where you do not notice the bird!!! Anyway, she receives the shams and hates them. She contacted Country Door who told her that it was too late to cancel the order for the quilt because it was on the way. They apparently tried to tell her how to return it the items but somehow in the communication, she thought they were going to mail return forms. A week later, she asks me to call. After trying to speak to a customer service representative, I realized that they lack the skills to provide actual customer service and didn't really understand the problem. They ASSUMED that she was asking for a free shipping return label which is NOT what she was asking for. My Mom is not tech savvy and does not do email....she still does things the "old fashion" way. I box up the return, paid $38 to mail the box and made sure to keep up with the tracking number. It took from March 11 to the 23rd for the item to get back to Country Door. I called them today (25th) and they told me they had not received the item. I asked a for a manager because I wanted to know how much longer it would take for the box to move their warehouse to be processed for the return. After about ten minutes of blowing smoke up my butt and making up excuses and telling me "it is a process"....I told him it sounded like he needed to get off of his butt and go down to the warehouse to see what was taking so long to process customer returns! I am a retail sales manager at a large department store chain. I know how long this "process" takes! You have a person who receives the package, opens it up, scans and completes the return and then you put it back in the restocking area to go back out on the shelf. I simply wanted to know if this was a two day process, three day process, etc. His answer was "it varies". Terrible customer service!!!! Needless to say, I will disown my Mom if she ever orders from Country Door again!!!!!

I placed my first and last order in November which was a pre lit flocked Christmas tree that I returned ( nothing like the picture). This month I happened to check my checking account transactions and saw where $16.95 was taken from my account twice and called to find out why, one was my last payment and the other was for perks Membership which I knew nothing about and that had been coming out of my checking account right along with my monthly payment a total of $50.85. They had been telling me it was returned to my checking account but it wasn't. I have been going back and forth with them and finally today I spoke with someone in the credit department and they said I had a credit of$49.65 in my account and I asked that it be returned to my checking account but my options was either a check mailed to me from Country Door or a Master Card which takes 30 days. I told them my account had a zero balance and I would not be using it and to close it. You have people working for your company doing dishonest things and being deceptive about your account

I paid this company completely off on time never missed a payment. They tell me I have like $900 in credit but yet they won another down payment. What a rip off I would never do business with this company. This is what gives companies a bad name you guys should be ashamed of yourself disgusting.