Country DoorReviews of countrydoor.com

This is a company out of Wisconsin that is directly related to the Swiss Colony Online stores. I have had an impossible time with being harassed by their customer service reps. Just trying to pay my bill is a Nightmare. Also, making address changes to my online account has been impossible. I have paid CD on time now for about 3 years or so. The problem is I changed my Credit card and they can't handle a simple change. It is going on 2 full months where they tell me they will charge the new card and they do not. Then after numerous calls to them where they put me on impossibly long holds-multiple people pick up the line and say, "I'm only in customer service, I can't even see your account-I have to transfer you to the Billing dept." They keep pressuring me to "place an order". Then other people laugh and say "tell me what you want to say to the billing dept. And I will call them."-so they refuse to transfer me to the billing dept. At one point a very rude sarcastic woman who sounded exactly like a former neighbor that harassed me for years told me, "she won't even talk to you!"---this company is Rude. They are Unprofessional. They say they will update my payment information and they do not. My next stop will be BBB. A company should allow me to pay my bill on time. Update: Since I posted this TrustPilot Review things have gotten so much better from Country Door. They did finally update my card and payments plus calls to them are going smoothly. I am really Thankful because CD is an important account I always stay current on. Thank You very much Country Door :)

Never again. Cheap stuff from China and ridiculous shipping charges. Awful customer service. Shame on you.

I ordered a day bed with the trundle, when i received the trundle part none of the hardware to build it was included, I immediately called and was promised a “hardware” pkg would be sent. After not getting an email confirmation I called back and was told by another customer service person that there was no notation that I called about the hardware that I need. Another 3-10 days of waiting. Very disappointed, with the whole order.

If I could give a negative review I would I purchased for barstools that I absolutely loved and I want it for years and when I got them I put one together and it didn't feel right when you sit in it it leans forward and the seat on it was like a child's chair so I wanted to return them to find out that they don't pay for shipping so I paid to receive the barstools and I had to pay to send them back and I felt like it wasn't right so I called customer service and they told me that they would send return labels in the mail in 10 days I guess they told me that just to shut me up because I waited 20 days and never received them I ended up taking the chairs to FedEx and paying $125 to send them back I am never order from here again.

This company is like Finger Hut, offering merchandise for people who have poor credit. But they had some bath accessories I liked so I placed the order and the next day canceled it as I found some that were a better match on Ebay. CountryDoor had not shipped yet , but said they could not cancel the order but I could return the merchandise with the enclosed return label. That label required postage, so it cost my 25.00 to ship them back and they have RECIEVED them back, I’ve been billed by FedEx which only happens when items are deliever, and it even shows they have received the return on the CD website, but they will not credit my account. Their customer service from the website is always down, and in emails they just shine you on. They said in email it may take up to two billing cycles to credit the account.. which means if I do not pay, they can can ding my credit report. This is robbery. They want to extend this into a billing cycle to force me to pay for things I returned unopened and did not use.

I just received curtains for my bedroom. They are called Pemberley Toile. The color was beautiful as well as the large rose pattern. I LOVE these curtains!! So happy!!