Couch SkinsReviews of couchskins.com

I ordered and received 5 sofa cushions quickly. The package I received was wrapped up like a basketball covered in packing tape. Difficult to open. When I opened just one of the covers, I could instantly tell they wouldn't work for me. Very thin, my dogs hair would go right through it. I liked the pattern, but it was apparent these were too thin. Emailed the company to return. Could not get a straight answer. Kept trying to upsell me. Finally, by the 3rd or 4th email, I was given a RA#. Shipping back was on me though and they only use FedEx. Shipping back would have cost me 1/4 of the cost of the covers, so I decided to keep them and make them work by putting a towel or material between the cover and cushion. They did give me some money back due to all the hassle I went through. Last night, my dog dribbled on the cushion (he's anxious and it just comes out - the reason I wanted at least liquid resistant) and it went right through the cover. The only thing I like about these are the design and how easy they are to put on. They are crap, IMO.

This product was not pictured or described as it was. I have returned the product, but I was was required to use the most expensive method, FedEx, for return. I received it through the mail and was told I could not send it back that way. It cost me almost 25.00 to return it. Credit

Worst product I have ever ordered! They sent two little things that I guess is supposed to fit my cushions. Won’t even cover half of it. I was even on the phone with the customer service people and gave them the sizes of my cushions and they told me what to order won’t even come close to fitting. They drop ship from China so it took three weeks to get the products. These people are just drop shippers I strongly and I mean strongly recommend you did not order from them. If you’ll notice their Facebook Page they delete all the comments probably because of so many bad reviews. trying to get my money back we’ll see how that works.

I don't even give 1 star out of 5 but I couldn't continue unless I clicked on one. Their website is deceiving and their product not worth even half the cost. I wanted to cover my entire couch with ottomon so I ordered the cover. Delivery said 5-9 days its been 6 weeks and I just got ONLY the ottomon cover. I told them I ordered the entire cover they said I had to order it separately. This place is a ripoff. Cassie

I would give zero stars if I could.. these are not waterproof, not soft, and are not separate pieces as it shows on line. It is one big piece of material that you have to tie on and use styrofoam tubes to keep in place. After removing them from the big ball of tape that was apparently the packing my fingers started to feel as though I had just used steel wool to wash dishes! I don’t know what is going on with this company but I am disgusted and do not recommend! Don’t waste your money!

Worst customer service EVER. Not responsive. I wanted to return my item bc, although it was called “grayscale” it was beige. No one offered to make an exchange. If I want to return the item, I must pay to return it….and only by FedEx Ground. If you use USPS or UPS, they will not accept the return. You have to take a pic of your FedEx Ground receipt to get a refund. No thanks. I rather set this crap on fire than deal with them anymore.

I ordered the pet proof covers. 11 to be specific. I only received 10, which isn't even the biggest issue. These are made extremely cheaply. They are NOT water or pet proof. I got them today and immediately tested it before remover the twin size covers off my couch. 1/10 will not be buying again and will not recommend to my pet clients or friends. There were also no care instructions or guide, just a bunch of cheap covers in plastic baggies.

I don't know how they have so many positive reviews on their site. The material is like a jersey cotton bedsheet but transparently thin. It smelled, it had fuzz on it when I opened it and some kind of weird film that caused me to wash my hands immediately. I followed their measurement instructions on the site and took the measurements, twice. I have an L-shaped couch that I was hoping to protect from pets. Again, the site makes this look very easy and nice-looking. They simply did not fit, no amount of maneuvering was going to get them there. I told them how the sight of these ill-fitting skins and the poor, poor, poor quality made me want to cry for spending $125 on two of these. I hate myself for believing them. They offered a REPLACEMENT - key word here! - of the next size up from what I had ordered, or a 20% refund (which comes to about $25). I said I'd take the replacement and they said they would send me an invoice for the difference in cover costs. A replacement? with an additional charge? I offered to send the bad ones back, they declined. Why would you use the word replacement? Why not say "you can buy the next size up and we will credit you what you have already paid"? I don't know how the people working there can feel comfortable selling something I wouldn't even use as a bedsheet, and then making a really terrible deal to customers to make it right. Pay more? or get a fraction of my money back? in for a penny, in for a pound, right? I will update if anything changes but woohoo their CLIENT HAPPINESS team sure knows how to keep you anything but happy!