Cotton MillReviews of cottonmill.com

Update #4 What an outrageous accusation. I never asked for credit or return in exchange to take down my review. I posted my honest experience. I have never even posted a review for a product purchase before. Can't believe a good company would have such an employee that would publicly insult a new customer like this. Bad company, be careful doing business with them. They must have had some bad dealings with other customers in the past that they would stoop so low. I would never ever sell my review out and accept any offer to retract the truth. Period. Shame on Cottonmill. Update #3, Refund was finally processed after several email exchanges, and they don't provide any phone number for personal conversation. Cottonmill was not willing to apply a credit for return expenses towards purchase of replacement items, which makes it too difficult to try to find the correct size via online mail order. They never responded to my detailed question about size differences in a different style cotton sweatpants that we wanted to try for a replacement. We think the pants seemed to be of very good quality, and would order again if we knew the return and replacement process worked more smoothly. I think this is a good product, just better for those who already know what size is the right size, or if you're not in between sizes. If it's going to cost $17 or $20 just to try the sizes, they should apply a discount to replacement pants. This is exactly why people end up using Amazon for free returns when buying clothing from a new company they aren't familiar with. Tried hard to make this work, but their sales rep was not conducive to new customer business. Update #2, I received an email saying a refund was processed for $68.00, but no details on which order. I am due a refund for two pairs of pants at $68.00 each. I requested a response confirming that i will be refunded for both pants i paid to have returned. i took screenshots of correct paper documentation attached to products in box, listing order and payment details, etc. as requested. At this point i would not order anything again from this company, although their clothing seemed good, but not the right fit, and their return policy and communication is lacking. Update #1, sent detailed request for more measurement info to get the correct size, never heard back. Both pairs of pants returned to and received by Cottonmill. Package didn't arrive timely, both didnt fit, and i had to spend $17.00 to ship them back USPS. Other carriers were even way more expensive. I will not be ordering any replacement, not worth the cost of return shipping if the size isn't right. Amazon has free returns, will use them.

very nice hoodie, but the zipper is on the wrong side and is a bit sticky

I thought the pants would be a thick plush fabric. They are more like flannel lined denim. I'm keeping them for moderate temperatures. The color is a really nice brown.

I love the sweatshirt. It’s very thick and warm. Cuffs are a bit snug on the wrist so cold air doesn’t creep in. I gave it 4 stars instead of 5 because for the price it should have pockets. Also there should be cotton lining on the back of the zipper that zips up to the neck so you don’t feel the coldness of the zipper. Having said that I previously purchased two and recently a third. Overall a great sweatshirt.

The full zip hoodie is great quality. The color was a dark navy- A+. However, the zipper zips on the wrong side. I don't know if that is a US vs Canada thing or what but it really bugs me so I had to ding it one star.

Very nice heavy cotton. The zipper is kind of sharp edged which is my only complaint, otherwise it’s a winner.

I do love the items, although I did not get the color I ordered. I did not return this item due to the fact of the inconvenience.

Love the cotton, hate the fit. Huge rise, tight elastic waist. Even though waist range measurements are given, you can't know the strength of the pull until you try them. I am keeping the pants, but will have to alter them.