Ed Carthell Edward A.
bad wark
I had my truck worked on by Cottman they rebuilt my transmission and replaced the clutch. when we got the truck back it was making a noise, I tuck it back in and they said to drive it and to let them know of any changes. well less then 7000 miles later the transmission went out and they would not stand behind their work. also when I had it repaired the clutch had less then 10% left. this should not be the case with less then 7000 miles! I would and do not recommend then to any one they have lots of reasons why this work was not quality but the bottom line is this cost me lots of money and they were not professional with their dealings with me. the person that I had the dealings with is Melinda Kriner she is the owner and she was the one that promised me that I did not have to be concerned with their work. I believed her! right up to the point that I was stuck in traffic with a horse trailer and horse in the trailer for 4 hours. then to be told that they would not stand behind their work.
Response from Cottman of VancouverJun 29, 2016
Ed, I am sorry to read you are disappointed following our recent phone conversations. As we discussed, while I was not the owner of our location at the time of your repair, I do happen to know that this took place three years ago, and therefore, is outside of our 12-month warranty period. That being said, we will be willing to work with you, and if you are willing to accept the terms we discussed, please reach out to me. Respectfully, Melinda.