Margaret D.
If I could give them a Negative 5…I would!
If I could give them a Negative 5 stars....I would! DO NOT TAKE YOUR CAR HERE!!! The Husband is "suposedly" the Manager. The Wife owns the place. RUDE, RUDE, RUDE! I brought my car here to get s simple Axle Seal Kit put on for $240. I had spent $250 to purchase a brand new Axle that I had another dealer install with no problem. The Mechanic DID NOT PUT THE AXLE ALL THE WAY IN!!! I picked it up thinking these are "professionals" who know what they are doing. I drove it and heard a loud POP! Then the car stopped moving! I was on my way to work on a deserted highway. Now I'm stuck in the middle of nowhere calling a Tow Truck. I chose NOT to take it back to Cottman Transmission because I knew it was their fault and I did not trust them. I had my car towed to Ford. They informed me that the Axle was not pushed in all the way and popped out. They said the Cottman Mechanic did not install it correctly while installing the Axle Kit. They said it was his fault. So now I owe Ford $950 for fixing it. Cottman trashed my brand new Axle I bought so Ford charged me for another one. So now I'm out $240, $250, and $950. A total amount of $1,440. The so called Manager named Doug Scott was yelling at the Ford Mechanic and the Ford Service Writer. They were explaining to him how his Mechanic did not install the Axle all the way in. He was cussing and screaming at them in front of me. Doug told them the Owner would call me the next day. He said he needed to contact his Corporate office. We did some digging...there is no Corporate Office. He never called me the next day. So we went to Cottman Transmission to speak to the Owner. We spoke to "his wife". AKA..."The Owner". Rude and nasty toward us. We never yelled or caused a scene. She told me..."everybody has a bad day...nobody is perfect". So because your Mechanic had a "bad day"...I am now out $1,440. I was stranded at the side of the highway...had to pay for a Tow Truck...had to spend more money someplace else. She did not think she owed me a dime! DO NOT TAKE YOUR CAR HERE...EVER! THEY DONT KNOW WHAT THEY ARE DOING! When we came in...a man was yelling at them saying he is getting his Lawyer to sue them! They are Scammers! They dont fix your car...they Sabotage it!