Cottman of EmmausReviews of cottmanofemmaus.com

Poor customer service

Fraudulent business will take your money and refuse you a receipt and service. They do not do anything in writing and do not answer your calls after payment.

Is it customary to be told no bankcard bring cash. This does not seem professional

Unacceptable experience, unable to fix the root cause of the problem, changed OEM parts with used/aftermarket parts and yet charged more than the dealer's cost of repair, unreasonable long time turnnover (almost three months) and rude conduct of office personnel. Would not recommend or do business here again!!!

Took my car here in June 2016. They had my car 5 days and charged me $3500.00. From the very day I drove away it had problems. Slipping gears, check engine light coming on, vibrating and even not shifting at all unless I used the manual overdrive that my car luckily has! Took the car back multiple times only to hear this part or that part must have been defective and they replaced it. Still to no avail as my check engine light continues to come on and the vibrating got worse. One time I took it back and struck a deal with them so they would not have to pay for a rental car for me... that they would take me to work and pick me up; they used my own car to take me to work (which wasted an hour of mechanics time), and they never showed up to pick me up. I had to call and they acted like they didn't know they were supposed to pick me up! Once again I find that my vehicle would not be done on time and they would have it another day. It is now November 2016 and they actually ordered an entire new (rebuilt) tranny from the dealership. I rented a car and dropped the car off expecting my car in two days as promised and AGAIN it is not completed. We have been more than patient, but the continual lies and lack of any type of actual mechanical service to my vehicle is ridiculous! I would never recommend this company to anyone, and in fact I am telling any and all my friends and family to pass the word to never go here!