Robbert van der E.
So far...exceptional customer service
So far...exceptional customer service I bought two shirts as a present for a friend, but the XL sizes turned out to be much larger than expected. (American Sizes?) I contacted Cosy Custume to ask whether I could exchange them for a size L. James offered to send both shirts in the smaller size and told me to keep the originals. That was far more than I expected, and a lovely surprise. He has since confirmed that the replacement parcel has been dispatched and that he has requested faster delivery. I’m still waiting for it to arrive, but the helpful, generous response deserves recognition. Thank you, James!


