CostumeParty.comReviews of costumeparty.com

I ordered a costume from this company with express shipping. The order came on time but with a MISSING ITEM that makes the costume incomplete. Instead of offering a solution to having my order rectified, their customer service representative justified the error stated that they are quality controlled very well and did not see weight discrepancy in shipping weight. He stated that they could not send it this week and would take a week or so to receive. So needless to say I WILL NOT be ordering from this company again. I ordered this costume in time for Halloween and due to this company's lack of reliability and inability to correct their "quality controlled" mistake, I will not have a complete costume I paid for specifically with EXPRESS shipping. POOR customer service. DON'T BUY!

I placed my ordered and got it delivered in a timely manner it was perfect

Costume I ordered was missing a piece. After contacting customer service; they immediately rushed out a new costume which was there in only a couple days. Hard to find an online business with good customer service. Definitely my go to place for costumes.

I ordered a product from Costume Party. I received my product in a timely manner. (It was advertised 7-10 business days and I got it in about 4) however when I received my product it was missing a piece along with on of my items being cracked. I made a call and came into contact with someone by the name of Stewart who handled my complaint and also overnighted me another item. His prompt attention, professionalism, and kindness over shadows the mishap with the missing piece.

Costume arrived with packing paper melted and stuck all over the rubber costume, the mask smelled terrible. My son didn't even try it on, and I called customer service (Stewart) to tell them about it. He was nasty and told me about their "return" policy - they would only issue a credit, which I didn't need because my son's party was the next day and I had to buy another costume. Worse, he was so mean on the phone and didn't even offer me the address to return the costume - so I got an address off the Internet that wasn't the correct one. I'm sure this will be a long battle to get my money back, but I will fight it with the credit card company.

Easy Website, Fast Delivery, Good Prices

I was extremely happy to work with this company. I've had issues returning costumes to websites in the past but this company did all they could to make sure I would be happy with my purchase. I will definitely continue to use this company for my costume needs in the future. Thanks for the great products, terrific prices, and wonderful service!

Product description of the item was completely misleading! They lied about how item was package and how it came. Refused to give me a refund because I accepted their no return policy. Horrible to deal with!!!!!!!!!!