CosplaySpaEverything Cosplay, Halloween Costumes, Anime Wigs, Fantasy Apparel, Costume Props, Famous Action Figurines and Dolls, Gamer Gear, and more!
CosplaySpa (cosplayspa.com) has 16 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Costume & Wedding · Atlanta, Georgia
Excellent
Costume & Wedding · Show Low, Arizona
Excellent
Costume & Wedding · San Carlos, California
Excellent
Costume & Wedding · San Jose, California
Excellent
Showing 4 reviews with 1 star · Clear filters
violet
I am unable to track my package with the link, and I have tried contacting the team about this. I payed extra money for faster shipping, and although my package was meant to arrive May 27- Jun 2nd at the latest, it STILL hasn't arrived several days later. I had thought I was able to ensure my cosplay arrive on time, since I have an important event, but unfortunately it hasn't come. I still hope for contact from the team about my cosplay.
Edward K.
The site needs to be more transparent about where the items are coming from and any potential import fees that might be applicable UPFRONT. I ordered a costume for my daughter ($99 USD) and was able to take advantage of free shipping. I was ordering from Canada. After checking out, I was fairly certain all that I would have to do would be receive a package. Instead, a few days later, I received an invoice from UPS to pay $53 as import fees. To top it off, I assumed that the items would be coming from USA. The items, instead, came from China. I am disappointed because the package came beat up, the stitching on the costume was loose on many of the seams. I contacted the company to inquire, and sure enough, I missed the bit that says they "sometimes ship from China". I didn't find anything that claimed that I would be on the hook for tarifs. I should have refused the package, but my daughter would have been disappointed. This place is not getting another dime from me ever.
Response from CosplaySpaSep 13, 2024
Dear Eddie, We are genuinely disappointed to hear that your experience did not meet your expectations. We take your feedback to heart and are committed to improving our communication about shipping origins and potential import fees, even though, unfortunately, we cannot cover these costs for our customers. Regarding the quality of the product, we take such issues very seriously. We offered a full refund or an exchange upon the return of the item and are always ready to resolve such issues to ensure our customers' satisfaction. We are continually striving to enhance our service and transparency, and your feedback is invaluable in helping us achieve this. Thank you for bringing these matters to our attention. Warm regards, Crystal Customer Support Team, CosplaySpa
Angela M.
1. I received an automated delivery notification prior to the package being delivered, even per their own tracking. 2. When the order was delivered it did not come with all the pieces listed as included in the product detail. 3. The dress was such a poor quality that it ripped at the seems both at the neckline and the shoulder the first time my daughter trying it on.
Response from CosplaySpaSep 2, 2024
Dear Angela, We’re truly sorry for the issues you encountered with your order. We regret any inconvenience caused by the incomplete delivery and quality concerns. We have issued a full refund and allowed you to keep the items received to minimize disruption to your event. We are currently reviewing our quality control procedures to ensure such issues do not happen in the future. We always strive for excellence, and your feedback is invaluable in helping us improve. Thank you for bringing this to our attention. Best regards, Crystal Customer Support Team, CosplaySpa
Carla Rodriguez M.
I needed this order to be cancelled/ returned and no one helped me. Edit: that response seemed very nice even though no one replied my multiple emails about where to send the return. Unfortunate.
Response from CosplaySpaAug 27, 2024
Dear Carla, We're deeply sorry for the inconvenience you faced with your order arriving late. We totally understand your frustration and are here to help. We sent return instructions shortly after your request and offer a no-questions-asked return policy within 30 days of receipt. Please send the item back so we can process your refund quickly. Thank you for your feedback, and we hope to better serve you in the future. Best, John Customer Support Team, CosplaySpa Edit 2024-09-14: So far this customer has not taken advantage of our no-questions-asked return policy. We encourage customers to make use this policy if they receive the wrong size, an item that doesn't meet expectations, or even if they change their mind. On 8/25 we emailed return instructions, and followed up on that email on 9/14. If you're not receiving it, double check for a message from [email protected].