CosmoprofReviews of cosmoprof.com

I went to the Snellville Ga location today a little after 1:30. It was a sign on the door that said be back in 30 minutes. It was very inconvenient. I got out my car in the rain to see the sign on the door and door locked. I also saw an elderly lady get out her car in the rain and not be able to get in. This is bad business.

When they forgot to include an item in my online order, instead of sending it and making it right, they charged ME $15 to ship the item individually, as if it’s my fault they don’t have their crap together at the warehouse! My item didn’t even COST that much to ship, it was a single liter of developer, that without having it, the rest of my several hundred dollar order, was useless. And they refused to let me cancel the order and place it again with the item to skirt a $15 fee that didn’t belong to me. Cosmoprof, you have zero accountability, and to take advantage of those even further that have been faithful to you, over something that cost $3 to ship and make right, and put it on the customer? Screw you. Hairdressers are talking, and I’m not the only one boycotting you going forward. I wasted an hour of my time with customer service explaining to them how to do their job, and use customer service skills instead of blame the customer and charge them. Your days are numbered if this is how you treat those who pay you out hundreds of dollars every month. Screw. You. Especially as more of us become independent and you take from our families like that. Screw. You.

Worst customer service. Ordered product with one day delivery. Received 13.5 oz bottles but paid for Liters. Also 37oz conditioning balm was not in the order. I sat on hold for 35 minutes for them to tell me a supervisor could not help me they were busy and that I would need to return the wrong size product to the closest store to me. Remember I paid for one day delivery. And they would put a replacement order in and I should expect it in 7 to 20 days. The best practice would have been for you to deliver the correct size product and pick up the return. Your mistake not mine If I wanted to have to go to one of your locations I would have done that in the first place. Great way to inconvenience your customers. There are plenty of other suppliers for licensed professionals to use I will take my business were I’m valued as a professional in the beauty industry.

This place in Kensington, Maryland doesn’t have accurate hours listed in Google. I had the experience of following the Google hours once like a year ago; and I wrote a review asking them to please change their hours on Google, so we don’t drive there thinking the place it’s open. Today, I checked Google and they had their closing hours listed at 6 pm, and since I had a bad experience before and didn’t trust, I’ve called their number, and their is an option for us to get their hours texted to us, and the text I got stated the store hours are from 8 to 6 pm. Not true, I was there at 4:34 and the lady counting the money totally ignored me when I was trying to tell her to please change their hour, so we don’t waste our time driving there for nothing!!! Once again, please be considerate of our time. As a business owner, I know that it takes less than 5 minutes to change the information in google, and another couple of minutes to notify the Cosmoprof headquarters of your correct hours, so they don’t text us the wrong hours.

I received my bill late with a $30.00 late fee. I immediately called them and asked if they would be willing to waive the late fee - the woman I spoke with assured me she would remove it. A month later - another late fee for the original late fee + $3 in interest. They "offered" to remove $15 of the $63 - obviously not acceptable!! I will NEVER use this card again (34.99% interest!!) I will bad mouth them every chance I get!!

Very frustrating with the empty shelves everytime I go, im considering not going back.

Very bad experience! Went there last July 2024 at Spartanburg SC location. A non-responsive very rude lady associate is always on her cellphone FB streaming and bragging about how great when she was at New York. She does not want to be bothered when she at her phone. She does not give any attention nor willing to provide any customer support to your needs!! Stay Away!! I do NOT recommend this store location! Go shop elsewhere.

A few months ago, I visited your CosmoProf store in Tacoma ( 2315 N. Pearl St #A-8 Tacoma, WA 98406) to buy a product. A very kind employee helped me find the color I needed, and I purchased the product along with other items. (At that time, the staff member in the store never mentioned that their products were exclusively for members or professional hairdressers; they simply sold them to me without any issue). Today (Tuesday, July 16th) I returned to buy the products again, only to learn that it is sold exclusively to professional hairdressers. I was unaware of this policy and, therefore, couldn't make the purchase. The most confusing and embarrassing part is that the same person who sold me the product the first time was present today but claimed not to remember the sale. I understand there are many customers to serve, making it difficult to recall everyone, but I assume this lapse occurred because her manager was with her. The manager did not offer any solution and looked at me as if I were lying about my previous purchase. What I don't understand is why the employee who assisted me the first time (the same who was there today) never informed me of this restriction. Although this may not be the proper channel for filing a complaint, unfortunately, I cannot find another way because all other options are directed to members and professional hairdressers with an account. While this makes sense, it is important to offer an alternative for customers to express any suggestions or concerns, regardless of whether they are CosmoProf members or professional hairdressers. My purpose with this message is to seek clarification on your processes and policies and to address concerns regarding the honesty of your sales staff. This experience makes me wonder if this is a recurring issue and if salespeople are acting independently of established guidelines. I am attaching to this email proof of the purchase so you can ensure your employees communicate such policies clearly in the future. I understand that the attached proof of purchase is not the original receipt (since I no longer have it; the purchase was made in March), but I do have the transaction on my bank statement to allow you to check it in your system and start an investigation.