CosmonovaReviews of cosmonova.org

I received the wrong certificate and star map in the mail and have not received a response to my email addressing this. For the amount of money spent I find this absolutely ridiculous.

My friend received a box which contained some information about the star for his birthday; however, there was no card saying who it was from. I am disappointed.

Well i still haven't received it. your email says its at the post office and the post office cant seem to find it yes i can download it but thats not what i was expecting this was for a 8 year old little girl who's dad died on 7/10 and now its almost six weeks later she looks at the strs every night for him this is and was important live and learn

One of my two frames that I ordered came cracked. The glass frames were shipped in the unpadded Tyvek envelope. I say one of two, because I put in a double order accidentally, and I tried to cancel Immediately after I placed the order, but nobody ever responded to my request for cancellation. The reason I provide two stars is because the one thing that I did receive in good condition looks very nice.

I have ordered a traditional gift package however never get a shipping information after a 7days request,

I did not receive a tracking number with either of the emails sent to me by cosmonova.org after my purchase. It sent to expect my package from 3-8 business days. It has been 8 days and still nothing. I've tried to online chat cosmonova once and email them twice for their assistance with tracking the status of my purchase, and still have NOT received a response from them. But yet, they have had time to send me 3 emails asking for me to rate them. On another note, they cut off my sentence before it was complete so now I have an incomplete sentence permanently printed on my certificates. That is, if I ever receive them!! One last concern. The first time I visited the website, they were offering a promo code that definitely lowered the price and what enticed me to go with registering a star through cosmonova. But when I visited the website a week later to make my purchase, no prono code was offered! All I would like to know is when will my purchase arrive. I was willing to let the price and misprint go, but right now I am very "NOT SATISFIED"! Thank you.