CosmonovaReviews of cosmonova.org

Response from CosmonovaApr 12, 2021

Dear Russell, Thank you for your review. It is very sad to hear from you what you have experienced. As we have written you before, we have contacted USPS and have a documented information that it has been made a hand delivery to your friend Jeff. As well we have offered you to redeliver the order for the cost of the company. I really hope to hear from you and that we can come to mutual agreement as we treasure you as our customer. Please contact our Customer Service +1 332 900 6321 or send an email.to our support team.

Response from CosmonovaJan 2, 2021

Dear Nikky, If you could contact us again, we will be more than happy to resolve your issue. I would like to inform you that all our agents are fluent in English and finding out that even one of our customers were dissatisfied is a very heart-breaking feeling for us. As much as I am grateful to you for your reviews, I would want another chance to improve our services and gain your positive feedback. Please, contact our company and we will do everything possible to change your mind as we want you to feel happy and satisfied with the services. Waiting for your reply, Cosmonova team

Response from CosmonovaOct 29, 2020

Dear Elizabeth, Thank you for your review. We are very dissapointed that you feel this kind of experince using our services. The order has been send the very next day after your purchase as well as the track number. Unfortunately, we can not influence the work of the post office and as the world is in pandemic state it slows down the delivery speed. You always have the opportunity of the express delivery. Please, reach us any time by the phone number below Customer Service +1 332 900 6321 We are happy to hear you and to solve any questions you have. Thank you, Best Regards

Response from CosmonovaOct 9, 2020

Dear Jennifer, Thank you for sharing your opinion. Regarding the purchase, there is an option to choose between the print version and digital one. If you choose a print version, the company makes a delivery of the beautiful star certificates up to your door. As well you can always choose the star from the constellation that is visible from your location. Therefore we have zodiac star packages or regulations of the star brightness, visibility from the telescope. Our customer service informed you how the star can be checked in the Star Register and provided you all the required information regarding the product. If you feel that we need to give you more information, please contact us by email that will be answered in 24 h or call us by the number +1 332 900 6321 We are always ready to help you. Best Regards, CosmoNova team

Response from CosmonovaJun 4, 2020

Dear Melany! Thank you for sharing! We are really very sorry that this horrible situation happened just on your boyfriends birthday! The world is in the pandemic state that effects delivery companies. The orders may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts. We assure you that we tried to do everything possible to make an order come in time but unfortunately this is not depending on us. If there is anything we can offer you or do, please let us know. We hope for your understanding and we are really sorry! Best regards, CosmoNova team!