Cosmonova Reviews | Read Customer Reviews of cosmonova.org

Cosmonova Reviews | Read Customer Reviews of cosmonova.org

Cosmonova reviews

Showing 51 reviews with 1 star · Clear filters

Skyler L.
Apr 12, 2022
Lost package and terrible customer service
I haven't received my package information and already sent 2 emails and tried to contact them on the website but no responses. I also tried to call but still no answer. Can someone reply my email？
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LL
Dec 28, 2021
I WOULD NOT USE THIS SERVICE!
I WOULD NOT USE THIS SERVICE! I ORDERED A STAR IN TIME FOR CHRISTMAS ON DEC 5TH- IT IS NOW THE 28TH- NOTHING HAS ARRIVED- NO PHONE NUMBERS ON THEIR SITE WORK- NO EMAIL RESPONSE- TERRIBLE SERVICE!
Response from CosmonovaFeb 10, 2022
Hello LL! Thank you for your review. We are terribly sorry that you've experienced this dealing with our company. We promise to issue the refund at once as we get more information from you on the case. The customer experience is of a high priority at CosmoNova. Please get back to us as soon as you can! Kindly, CosmoNova team
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Trenton C.
Dec 7, 2021
I ordered a star for my wife and still…
I ordered a star for my wife and still haven't received the certificate in the mail. Its been well over the 15 days I was told I'd wait. I even got the constellation poster I bought and still no star cert. I've called the number and had no luck. I submitted a claim stating I haven't received what I paid $70 for. Very upset that my wife's anniversary present hasn't arrived
Response from CosmonovaFeb 10, 2022
Hey Trenton, Thank you for posting your review. We've tried to track your order and as it seems there has been no problems. As well, there is no email claims to out customer service on the matter of your issue by now. Could you please contact us and explain the trouble. We'll issue a full refund in case of our faulty doings. Hope to hear from you soon! Regards, Cosmonova team
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Marie
Nov 18, 2021
Terrible customer service
Terrible customer service. Nobody responds to emails, the phone goes to voicemail or a busy signal. Furthermore I paid for a star and never actually received any information or confirmation!
Response from CosmonovaNov 19, 2021
Dear Mary, Thank you for your review. I wrote to you many times but you didn't respond to me. I am sorry to hear you have had trouble locating your star. I must advise that one of our colleagues replied to you immediately after your email and send your Star Certificate and Star Map. Sometimes our telephone line can be unreachable but we answer email very fast. Sorry for disappointed you. We always put our customers on the first place. We send you a promo code for locating one more Star. Sincerely,
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Shaun W.
Nov 16, 2021
Poor customer service
Poor customer service. I would like to change the method to "Last minunte gift" and tried to contact with their customer service, there were nobody responds even I called the phone number. Their cancellation and refund policy is like a trap, if the customer want to make something change they will never respond back with in a hour which past they time limitation already!!!!!!!!!
Response from CosmonovaNov 16, 2021
Dear Shaun Wang, I'm very sorry you had such an experience. You had to send email and we could easily solve the issue. Sometimes there can be troubles with our phone connection provider. It isn't a problem to change the order. We always meet the demands of our customers. Please, write to me [email protected] and I'll be more than glad to help you. Look forward to hearing from you. Sincerely,
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MICHAEL
Aug 19, 2021
If I could rate this lower I would
If I could rate this lower I would. Worst experience of my life customer service everything I've paid 15 plus dollars on top of my original order and still haven't received anything I've went through issues with the US postal office and everything. On top of that the customer service was not nice emails back and forth I asked them repeatedly to help me they said they were there and willing to help no matter what and it would seem to be an inconvenience. I went with a different company and receive my order within 7 days. I ordered from this company in May and have nothing.
Response from CosmonovaAug 25, 2021
Hey Micheal, Thank you for your posted review. We are unfortunate to see that you have experienced this. Could you please, get back to us with your order number as we can't find you in our system to look through the issue and resolve it. Warm Regards, Cosmonova
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Tiawna N.
May 9, 2021
Very poor customer service
Very poor customer service. I paid for a star map. Never received it. Was supposed to be emailed a copy as well immediately that I paid extra for and nothing. No response 3 days after getting a simple we will be back to you. Very unhappy.
Response from CosmonovaMay 9, 2021
Hey Tiawna, thank you for the review. We have send you the star map right after the order and used the email of [email protected] that is our partner collaborating with Cosmonova. Hope, you can check for it. Please, let us know if there is anything else we can do for you to resolve the issue. We aim to give the best service to our customers and we would be happy if you would overlook your opinion. Best Regards, Cosmonova team
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Amanda D.
Apr 27, 2021
We ordered 2 stars
We ordered 2 stars, the certificate only says one. Then the interactive message shows that the web page doesn't exsist.. ok no big deal right.. So I try to call customer service to see what went wrong and how to get it fixed... when you call it days all representatives are busy and to leave your number then just hangs up... as of now we are extremely unhappy with our experience! We spent over 100 for this..
Response from CosmonovaApr 28, 2021
Dear Amanda, Thank you for your review. We have tried to contact you by email. Sometimes it is hard to get through because of a lot of calls, we are really sorry if you couldn't reach us. As well it is very important for us to give the best service. Please, let me explain to you a few misunderstandings that have happened while your ordering process. As you have ordered a Binary Star package in the description you can see that it is a system of two gravitationally connected stars orbiting around their common center of mass. Double stars are a great choice if you want to buy a star for two people, and even better for celebrating people who have a special connection. The coordinate of the star is single while the name is double. Your interactive link is not working, that is why the QR code is not generated correctly. We do treasure our customers and believe that we can solve this issue, please get back to us as soon as possible.
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