Skye
Our tutor is very professional and has really helped
Our tutor is very professional and has really helped us. The staff is really helpful and we're very happy with our classes so far.

Cosmo provides AI-powered personalized learning for K-12 students. 1:1 Live Online Classes That Click. Real teachers + smart AI, always on your schedule.
Cosmo (formerly ClassUp) (cosmoai.com) has 134 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Education Services · Washington, District of Columbia
Excellent

Education Services · Colorado Springs, Colorado
Excellent

Education Services · Harrisburg, North Carolina
Excellent

Education Services · Rockville, Maryland
Excellent
134 approved reviews, newest moderated first
Skye
Our tutor is very professional and has really helped us. The staff is really helpful and we're very happy with our classes so far.
Isabella
ClassUp tutors make sure to teach in a way that makes sense to each kid, which has made a big difference in how my son and daughter understand their schoolwork. They have improved significantly in math and English over the past year, but what's even better is how much more they enjoy learning now. It's like they've found a new confidence in themselves. Thanks to ClassUp and the tutors! As a parent, seeing my children excel academically and grow in confidence is an unparalleled joy.
김지숙
I had a horrible experience with Classup. I enrolled my daughter, who is in high school, in AP classes for 12 weeks. However, the teacher rescheduled just one day before the class, and suddenly that schedule was not discussed with me, and the rescheduled class was not available for my daughter. It happened several times. My daughter was available to take a tutor on Saturday only because of her extracurricular activities from school. From the beginning of this tutoring, I asked to find a class on Saturday, and I registered for it. However, the teacher rescheduled it immediately for Sunday morning, which is not available. So, I wanted to reschedule for another Saturday. But Classup didn't allow me to take the classes that my daughter missed because of the teacher's changes. They said it's not allowed because of the strict policy, which states that I only have access to classes within my term. However, there is no way to take it. There are no available schedules in a week, and they don't allow me to take classes on another Saturday. I feel like it's fraud. I'm very disappointed with Classup. I recommend that people never take classes from Classup, ever.
Response from Cosmo (formerly ClassUp)Apr 11, 2024
Hi ma'am/ sir. Thank you for your feedback. I'm really sorry to hear about your frustrating experience. I know that dealing with a situation like this can be incredibly frustrating and disappointing, especially when you've invested time and money into a service that's not meeting your expectations. To better address your specific situation and resolve your concerns, could you please provide your contact information so that we can reach out to you and assist you further?
Peggy Y.
focus on my kid's 1-on-1, great app, and perfect teacher. Loving this company.
Kelly K.
An introductory rep. impressively follows up with you to get you signed up. Once you're paid, they assign another rep to work with and my experience has been horrible, and with the company. No one to ever returns your call and still charged me for sessions and they can't find the tutor to fulfill the classes and they are nowhere to be contacted.
Response from Cosmo (formerly ClassUp)Apr 11, 2024
Hi there! Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience and frustration you've experienced with our service. Your feedback is invaluable to us as we strive to improve our customer experience. I assure you that we take complaints like yours very seriously, and I am personally looking into the issues you've raised. It is unacceptable that you have not received the level of service you deserve after signing up with us. I will investigate the situation with the assigned representative and ensure that your concerns are addressed promptly. Additionally, I will personally oversee the search for a suitable tutor to fulfill your classes and ensure that you receive the sessions you've paid for. To ensure we can follow up with you for the updates of you case, would you mind providing your contact information? Thank you----- ClassUp Learning Partner Team
Thomasamas
It's solid for 7th grade Writing and Math, so far so good
Alex
I have been trying to get a hold of someone for over a week. No one answers phone
Response from Cosmo (formerly ClassUp)Feb 9, 2024
Hi there! We are so sorry about your experience. It looks you and your Learning Partner missed each other's calls. We tried calling you back every time. For example, we had called you on Feb 5th and 6th. Please note that your Learning Partner's hours are typically Mondays to Fridays, 9am-6pm PST. You can also email us at [email protected].
Emmanuella
I pay for two classes a week but they don’t complete my daughter class and they want to collect another money from her daddy account, and disconnect us from the class very wicked act, I will not recommend anybody to class up,
Response from Cosmo (formerly ClassUp)Feb 9, 2024
Hi there! We are so sorry about your experience. You enrolled in a 48-week subscription, for which payment is charged every 4 weeks. You can schedule classes in the app with your remaining credits. We'd love to help clear up any misunderstandings!