Cosmo (formerly ClassUp)Reviews of cosmoai.com

When they're trying to get you to enroll, they're good.... Once you gave notice, good luck getting anyone to help you with an issue - even if they caused the issue. My son's teacher cancelled on us (but ClassUp kept billing us); trying to re-schedule and get a new teacher is such a hassle. We still have class credits left but I can no longer schedule a make-up class to recover my payment (acct. has been de-activated). CS is not able to do anything. I called numerous time & was told each time that a Mgr or Learning Partner will call but still nothing. Very unprofessional, not to mention they don't care that they owe you refunds. I would stay away from ClassUp.

Scheduling classes are very easy, teachers are great and very knowledgeable, also the learning partner Jeanling is really good and supportive throughout the tenure. My kid is really improved a lot in Math and reading. I would like to thank the teachers Jaedon and Barihan for helping out my kid.

They charge for the classes in advance. They promptly follow up with you until you sign up, pay for the classes and trap you. The classes are canceled without heads up, they never get rescheduled and they ask you to pay for the rescheduled classes saying the subscription was only these many weeks. They are not flexible and do not have a single teacher assigned for all sessions. They schedule and cancel classes as they wish. They do not follow up to reschedule cancelled sessions and stop answering calls, they don’t reply to emails or messages. The customer support is horrible. The company seems to be fraud who are just after money. UPDATE TO THE REPLY FROM CLASSUP: Every few sessions, a new teacher is assigned, time is wasted with introductions and there is no continuity from previous classes/sessions. Random teacher joins, random topics are discussed. No value add.

My Son really enjoys his Maths and English class with Classup . Both the teachers are great and they customize the program as per his needs. The classup reps are also very helpful. Great experience

My son looks forward to his class every week. His tutor is so patient, kind and knowledgeable! We signed up for a second package and he's excited to learn more! Mr. Brian is a great English teacher! Customer service is always checking on us making sure if we need any help!

worst tutoring service ever. They just take the money in advance and won't respond to your requests. the service is awful

Don't get lured by those false advertisements. The teaching quality nor the customer care is satisfactory. Your money is gone and there won't be any refunds. We enrolled in a 12-week elementary school writing program. However, the teacher canceled four weeks of classes in a row. Upon contacting customer service, they proposed assigning a new teacher due to the unavailability of the previous one. When we inquired about a refund for the missed classes, we were informed that transactions are deemed final, and no refunds are provided. Consequently, there seems to be no recourse for the missed sessions. For 50$ per hour, you better pay a little more and find a tutor in your neighborhood. Overall, I would never go back to this

It is very disappointing for the price … The teacher “ Melissa” it’s AMAZING… she basically helps my son with his school homework ( ELA).. for that I can find a local help for cheaper .