Erica J.
Okay experience
Placed order on a Monday and it didn't ship until the Friday, just to give an idea of their processing time. I ordered two 50 piece lots of makeup and paid for 2 day air shipping. Only one lot was shipped. I thought maybe they combined the 2 lots during shipping but when it arrived, I only had half my order. I waited a few days and there was still no update on the rest of my order so I had to email them. The next day I was refunded for the missing piece of my order and was emailed. So, apparently they are selling items they don't have in their possession. I was told that after I placed my order, and Cosmetix went to get it from a supplier, the supplier had already sold it to someone else. But it was still listed for sale on their website for a least a few more days, that's all I checked for. And the fact that they just didn't send it and also didn't say anything nor did they refund my money until after I asked where my order was days and days after shipping. They just kept it until I reached out to inquire about what was going on. I'm such a stickler for communicating in all aspects of my life, especially my business. So, I don't understand companies that don't communicate with their customers when there are hiccups. I should have been informed immediately, given a refund immediately (I shouldn't have had to reach out) or given the option to choose something else for equal or lesser value). So, I was a bit turned off and I am unsure if I will buy from them again. Can they be trusted? Why sell items you don't have and that can be sold without your knowledge by a supplier which then affects your customers? Not getting my order inconvenienced my business because the supplies I should have had, I didn't . And if they had of communicated from the start, I could have quickly ordered something else. My sale ended up being 50 pieces shorter than what I promised my customers. I'll have to really think on if I'll purchase from them again. But the lot I did get was okay. I got some nice high end cosmetics but uneven in how much stuff of each brand I got. It was definitely heavy with just Nars and Too Faced. The other name brand cosmetics: I got anywhere from 1 to 5 of each. So, the variety was of cosmetics were just, meh 😕. Lots of Nars. Lots of Too Faced. A little of everything else.