Cosmetix ClubReviews of cosmetixclub.com

Products are great, the only issue is that takes up to 3 weeks to get delivered.

The cosmetics come in perfect condition. It took a long time to deliver and they also sent me the same brand so I got disappointed.

My first order took a while to be delivered and there was no status update so I was worried that it might have been a scam site. However there was much improvement with my second order. As a business owner it would be beneficial to see and know what items are placed in the mixed packages

Placed order on a Monday and it didn't ship until the Friday, just to give an idea of their processing time. I ordered two 50 piece lots of makeup and paid for 2 day air shipping. Only one lot was shipped. I thought maybe they combined the 2 lots during shipping but when it arrived, I only had half my order. I waited a few days and there was still no update on the rest of my order so I had to email them. The next day I was refunded for the missing piece of my order and was emailed. So, apparently they are selling items they don't have in their possession. I was told that after I placed my order, and Cosmetix went to get it from a supplier, the supplier had already sold it to someone else. But it was still listed for sale on their website for a least a few more days, that's all I checked for. And the fact that they just didn't send it and also didn't say anything nor did they refund my money until after I asked where my order was days and days after shipping. They just kept it until I reached out to inquire about what was going on. I'm such a stickler for communicating in all aspects of my life, especially my business. So, I don't understand companies that don't communicate with their customers when there are hiccups. I should have been informed immediately, given a refund immediately (I shouldn't have had to reach out) or given the option to choose something else for equal or lesser value). So, I was a bit turned off and I am unsure if I will buy from them again. Can they be trusted? Why sell items you don't have and that can be sold without your knowledge by a supplier which then affects your customers? Not getting my order inconvenienced my business because the supplies I should have had, I didn't . And if they had of communicated from the start, I could have quickly ordered something else. My sale ended up being 50 pieces shorter than what I promised my customers. I'll have to really think on if I'll purchase from them again. But the lot I did get was okay. I got some nice high end cosmetics but uneven in how much stuff of each brand I got. It was definitely heavy with just Nars and Too Faced. The other name brand cosmetics: I got anywhere from 1 to 5 of each. So, the variety was of cosmetics were just, meh 😕. Lots of Nars. Lots of Too Faced. A little of everything else.

One product arrive me incomplete! It’s supposed to be 50 lot pieces and I only get 23

There were a few items I ran a batch code check on and although they were sold sealed as new they were over 5 years old - I'm not sure when cosmetics and skincare go bad but 5 years seems like a long time

They don’t reply to emails. They delivered items promptly but communication is key with customers. I’ve called as well and they said they’ll get back

The items were packed in a used box, instead of 100 items paid for, there were only 99 items in the box. The box was full of darker colors which will make it difficult to sell.