Richard G.
Shabby Apartment/Poor Customer Service
My experience with corporate housing was not good. When I first checked in with the front desk, I was given a key for the apartment. Although the key worked on the door lock, the key did not work on the deadbolt. Therefore, i had to go back down to the front desk (with all my luggage), and they called maintenance. I went back to the apartment and waited 1/2 hour for maintenance to let me in. I then walked into the apartment and immediately noticed two rips on the leather couch in the LR. Apartment was OK, and had a nice view, but many things (curtains, dressers, closet doors) were a bit shabby and had some marks on them. Later, I tried to watch TV, and was able to turn the TV on, but the remote would not change channels. Although none of these issues were major, the combination of all these issues made a very bad impression of the quality and care this company takes in its properties. Also, there was an issue with parking. The website says the property I was renting had onsite parking. However, when I inquired at the front desk, they said there was no onsite parking, and I would have to use a garage a block away. Again, not a huge issue, but another example of poor quality/care. I sent an email to the company highlighting all these problems, and asked them to address these issues. Despite a response that they would look into these issues, they never gave me a new key (so I could never use the deadbolt), they never fixed the TV remote, and they never did anything about the ripped couch. The only item they addressed was to tell me their website was incorrect and there was no onsite parking (although I just checked their website, and it still says the property has onsite parking). All in all, a very negative experience, and I will NEVER use them again.
Response from CorporateHousing.ComAug 14, 2015
Thank you for taking the time to review our website! We are very sorry to hear that your experience was less that satisfying. We take your feedback seriously, and your satisfaction is important to us! After reviewing your message, we've determined that these concerns are directed at the property, not so much our website. It is easy to misconstrue our role in the corporate housing industry and there are often times that we receive messages like yours. Please know that our arrangement with the communities listed on the website is as a paid vendor. We provide online advertising for a fee and are not involved in the daily management of any of the properties found on our site. Because we do not have the ability to rectify your situation, we suggest you contact the corporate office for this property to tell them about your experience. We wish you the best and hope that, in the future, you will still consider CorporateHousing.com when looking for short-term rentals. Sincerely, The CorporateHousing.com Team