ATTReviews of corp.att.com

Business operates like a scam. Never came to install my internet. Couldn't talk to a live person to get them out to install. Finally talked with someone after I didn't pay bill for service I never received. Charged me 37.62 reconnect fee and two late fees to connect the internet they never showed up to do before. Scam techniques make it more worth paying than trying to get treated honestly. Company is Crooks but unfortunately have best internet so no choice but to be ripped off and scammed out a few bucks to get the job done and internet.

I am using the AT&T store located in 755 State Highway 18 South, Space 420, East Brunswick, NJ 08816 for over 15 years. I befriended employees in this store. They very friendly, knowledgeable and always ready to help people with any problems with the phones and/or any other equipment and accessories. There are two people most helpful: one is Trevor, who I know for a very long time, and store manager Tyler. It is a great pleasure to know them and their management should be very proud to have employees like them. Trevor, Tyler thank you very much for your help and advice!!!!!

My internet provider was awful, they left me without service for over a week and I work from home. So I went with ATT Fiber internet, and ATT paid my $600 early termination fee with my prior provider plus gave me an additional $200 visa card just because. I can actually work from home everyday now, haven't had one second of downtime since.

We allowed ATT workers in our property to do their work in our backyard. I had asked them nicely to clean up after they finish their job and to make sure they leave things as they were. I took photos to show the disarray they left upon finishing their tasks five days ago. I shared this information with ATT reps and they have been unable to send someone to arrange those items lying on the ground in the manner they had originally found them. Quite irresponsible!

Added a line, tried to exchange that phone within the alocated time and it was worse than having all of my teeth pulled. Went to the retailer, was told to call the number. Called the number was given the option for chat, chated for 2 hours before was told to call the number. Called the number, can't talk to anyone that knows anything... swtiching carriers asap

No Stars. I went in this morning, a nice young man was helping me. I think his name was Ben. Well after an hr. He was unable to erase my old info so he would no accept my phone for the 350 trade in amount. I told him I just want my old phone back at this point if he couldn't complete the deal. He said I would have to pay a 55 dollar return fee. What! Are you kidding me? You cant do what we agreed too, so I want my money back. They wouldn't turn my phone back in. The so called manager, called the State Police because I wouldn't pay the return fee. What are the police going to do? the only law broken was bad business. The manager was also wearing a shirt with poor sexual comments written on it while service customers. Terrible. I am going to file a complaint with ATT as well, This guy needs to be terminated. . Follow up on poor experience form 10/21. I went to another store in the next town. The young ladies there fixed all my issues that the Brodheadsville store messed up and ripped me off. 1. I was eligible for an upgrade to a I-Phone 15 Pro, not just a standard 15. 2. It should have been a no cost upgrade. The Butthead at Brodheadsville charged me 350.00. Wrong again. 3. The other store had no problem clearing my trade in phone. They gave me full credit, Another wrong corrected. 4. The Butthead told me the insurance came with the phone and I would have to cancel it in 14 days if I didn't want it. This is where Brodheadsville charged me so the salesman can get his commission. This was an illegal act and I will be going to corporate with this complaint. DONT GO TO ATT BROADHEADSVILLE AND NOT EXPECT TO BE PAYING WAY TOO MUCH FOR THE EXACT SERVICE'S AND PRODUCTS THET YOU CAN GET 7 MILES AWAY.

I currently have 7 lines with this company and recently had to exchange a watch for a new one and they charged me 835 activation fee because my other watch quit working. I called customer service to have that $35 removed from my bill and spoke to Ace b who said there was no way that he would remove that that I had to pay that. I am a veteran on disability and I know they can make exceptions. You telling me that a billion dollar company can't reduce a bill by $35? That is ridiculous. I have been a long time customer with seven lines with this company and this would be a good reason to leave this company. This is ridiculous. There is no reason why they can't just get rid of that charge. Poor customer service., Poor attitudes. This company has does not care about their customers whatsoever

These fools here ordered a Samsung Galaxy s21 from the store that they said wasn't in stock. It's been 2 days processing I look on att.com they got the Samsung Galaxy s21 in stock and it says free same day delivery. These fools ordered me the s21 2 days ago it's supposed to be shipped tomorrow and arrive Thursday. How come no one told me about the free same day delivery my phone's broke and useless